Activate SLA depending on the choice of variable

[kelvyn]

Hello, community! I would like to know how to activate an SLA through a variable with the options "X" and "Y". If it is "X", it will activate an SLA, if it is Y, it will activate another SLA.

Thanks

[AshishKM]

Hi @kelvyn , 

You can configure 2 SLA defination based on this X and Y value of the variable.

-Thanks,

AshishKM

[Juhi Poddar]

Hello @kelvyn 

You can achieve this by creating two different SLA definitions and setting conditions based on the selected variable value.

1. Create Two SLAs – One for option "X" and another for option "Y".
2. Define Start Conditions – Configure each SLA to trigger based on the selected variable value.
3. Apply to the Correct Table – Ensure the SLA applies to the table where the variable exists (e.g., Requested Item or Task).

For a step-by-step guide on configuring SLA definitions based on variable choices, refer to:
How to configure SLA definition using variables?

Hope this helps!

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Thank You
Juhi Poddar