Add conditions for AI search to exculed search result base on country and brand of KB and user.

[khoaphan1]

I want to add conditions for AI search based on country and brand of KB and user. For example
If KB has country is U.S.A and brand is Google, only users with country is U.S.A and brand is Google can search for KB. How can I do this or is there any solution so I can do this?

[adambuj]

@khoaphan1 Result Improvement Rules (found within your Search Profiles) allow you the flexibility to boost, block, or promote results dynamically in cases like yours. Here's the documentation to learn more. 

[khoaphan1]

Currently "Result Improvement Rules" can only block specific KBs (for example, Japanese users with brand Google cannot search for KB0001) but I want users with country and brand can only be able to find KBs that share the same country and brand as the user. If the KB does not have the same country and brand as the user, it cannot be found.

[adambuj]

In that case, you may want to look to the user criteria of your knowledge articles. AI Search will respect user access to knowledge articles in search results.