We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Add mandatory field check on "Fix" UI action for problem management

RanaA6641013530
Tera Guru

Hi All,

 

The OOTB "Fix" UI Action is using ScriptLoaders and UI script to open up a pop-up when problem is moved from RCA to Fix in Progress:

R_ana_0-1706700108285.png

 

However, I need to validate 2 custom fields before the pop-up appears. 

 

I tried adding the mandatory check in the UI Script as follows:

R_ana_1-1706700219394.png

 

But its not working.

 

Please help.

 

Thanks and Regards,

R'ana

 

0 REPLIES 0