Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Add Reopen Incident UI Action to ESC

jthomsen
Tera Contributor

‎03-15-2024 06:12 AM

Where do I add the UI Action to reopen an Incident once it´s closed so that it appears in the ESC?

jthomsen_0-1710508345401.png

 

0 Helpfuls
  • 523 Views
1 REPLY 1

shyamkumar VK
Kilo Patron

‎03-15-2024 06:23 AM

@jthomsen , You need to create custom widget and here is the solution for it

 

https://www.servicenow.com/community/developer-articles/create-reopen-incident-widget-which-requires...

 

Regards,

Shyamkumar

 

Please mark this as helpful and accept as a solution if this resolves your Ask.
Regards,

Shyamkumar
0 Helpfuls