Forum Posts
Resolved! Issue with Updating "short_description" Field from Parent to Child in ServiceNow
Hi!In servicenow I have a little problem with updating a field short_description from parent (cmdb_ci_service) to child (service offering).This is my before insert/update Business Rule (based on cmdb_ci_service): (function executeRule(current, previo...
How to send a notification to approver in their available time/time zone.
Hello Expert,Scanario : How to send a notification to approver in their available time/time zone.How can we achieve this ??Is there any posibilty to trigger an event by business rule?? if yes, Please provide the script.Thank in advanced!!!
Assigned to read only
Hello, Is it possible to allow modifying the (assigned_to) field on the requested item form ( sc_req_item) before approving the ticket ( state is request approval ) ? the field is read only until the ticket is approved?thank you
If opened_by is the same as request for display message
Hey,I'm working on a client script for a catalog item that will check if the request being created was created by the same person for whom access is being granted - if so, a message should be displayed that this is not appropriate for this item.Unfor...
Restrict access to Email templates only for table HR
Hi everyone, I have an OOTB ACL for the 'sys_email_client_template' table. See below:This is restricting based on the role. I want to keep this ACL but also create a new one to restrict users so they are not able to see records when the table is 'sn_...
Resolved! Only admin and assignment group members should be able to edit assignment groups and assigned to inc
Hello All, I have a requirement that while an incident is in progress, no user other than the admin and incident Assignment group member should be able to change the 'Assignment group' and 'Assigned to' fields. I wrote a UI policy script for this; ho...
Resolved! How to put email id which will behave like a hyperlink in notification body
Hi All,How to put a email id which will behave like a hyperlink in notification body ?Thank you
once the incident task is closed then update the state again to InProgress.
Create a flow to create the manual task on the incident when the state changes to On hold and assign that task to any one of the assignment groups and once the incident task is closed then update the state again to InProgress.help me to achieve this ...
Resolved! To update group names list on List field when user is added or removed from the group on form
Hello,I am having requirement To update group names list on List field on employee profile form when a user is added or removed from the group, group names should automatically updated on list field value.example,->if user A is added to Group1 - then...
Reminder button in incident form (back-office)
Need: Reminder Button in Back OfficeWe want to add a "Reminder" (Notify) button in the back office with these conditions:- Visible only if the Assignment Group is filled.- On Incidents: shown on the form, between "Follow" and "Save".- On RITM Tasks: ...
Contextual Search & Incident-Related Search Results Not Working on Portal After Upgrade
Hi Community,After our recent ServiceNow upgrade, we noticed that Contextual Search has stopped working on the Service Portal in our non-prod instance. Additionally, Incident-related search results are not appearing in the contextual search output.Ho...
Save as Draft for Change Request
Hi, I have used the above configuration for setting up save as draft and the option is available during change create. However once created i am not able to see my change.Please let me know if any additional configuration required. In all discussion...
