Hello @indusahu ,
To redirect a user to a specific screen and display the newly created case number and details, configure the redirection natively inside the Record Producer's Server Script using producer.portal_redirect.
1.Navigate to Service Catalog > Record Producers and open your specific record producer.
2.Scroll to the Script field at the bottom of the definition.
3.Add the producer.portal_redirect property using the current.sys_id and current.number of the newly created record.
// Ensure you target your specific custom page and pass parameters
producer.portal_redirect = "sp?id=your_custom_page&sys_id=" + current.sys_id + "&number=" + current.number;
4.On your destination Service Portal page (your_custom_page), create or use a widget that reads the sys_id or number URL parameters via $location.search() (or $scope.page.g_form / data fetched via a server script) to query and render the case details.
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Thank You,
Sujit Jadhav
