My instance is using Xanadu Patch 8 with the current version of Service Operations Workspace. In the List view of SOW, is there a way to remove the two first columns? Column 1 contains a pencil icon and menu or copy URL icon (and a lot of white space...
Hi Team,Given that I am a SOW user in the ITSM spaceWhen I open an interaction ticketThen the Custom Product field on an Interaction is set to Incident How to achieve this. Regards,Abhilasha G T
Hello. I have the following UI Action button - Task Assessment, that when clicked on the [idea] form table should create and assign a new survey. Within the UI Action I added the following triggerAssessment() function: function triggerAssessment() {...
Hi All, I have Requirement need to create multiple ritm based Multirow Variable set. Based on adding rows create ritmsex: if user add 4 rows in variable set, 4 ritms has to create under one REQ. IN every ritm variable should be populated. Then 1st ro...
I need to display the knowledge base article details under the approval section. i understand that the KB Article table is not extended from the task table, which means the standard record viewer may not support displaying its details directly. Howev...
A notification is configured with the following criteria. Items in quotes represent a field or data from the related table.Trigger: A BIA is in the "Pending approval" state for 30, 60, or 90 days.Recipient: Users assigned approval tasks for the BIASu...
closed record getting update when user reply to old email, as the watermark. Is there way to stop this from happening, make it to create new interaction, when the case is inactive or closed? I saw there is a job called Email Reader that ran to proce...
Hello, good afternoon,I wanted to ask how to generate incidents in ServiceNow through an incoming email. I've been checking some pages but can't find the option in my company's ServiceNow. Could it be that it's a paid option in ServiceNow? Or could I...
i am trying to update the record when the user click on the button on the email.1) i am trying it by calling the a JavaScript function on on click on the button but the email script is not support JavaScript.2) i am also trying to call the ui action ...
Problem example - today is 6/18/25 (midway through the month)...I'm creating a control report (because the trend line is important) that shows count of incidents by month looking back 36 months, however I don't want to include partial month data (6/1...
Hi,I have a task to design ATF in my PDI to validate the incident life cycle.can any help me with the steps to create ATF for validation of incident life cycle.
Unable to move change task from one change to another via change task related list. Can someone help. Thanks
Hello, I am trying to add company's logo on top left corner on the header on the PDF.I am converting this PDF from RITM on Insert using Business rule. Can someone help to correct my code if anything is missing // (function executeRule(current, previ...
Hi everyone,I'm working on a Multi-Row Variable Set (MRVS) in a catalog item and need help with calculating a Total field based on the values entered in multiple fee fields. Use CaseI have the following fields in my MRVS:transportation_feeaccomodatio...
Hello, My project workspace is very slow and even my colleagues feel the same.I have checked the internet it's good.can anyone help me. TIA
