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Resolved! Virtual Agent to automatically greet the user.

I have a use case where, after submitting a specific catalog item, I want the Virtual Agent to automatically greet the user and continue the conversation based on their request. How can I invoke a specific VA topic programmatically or through a post-...

shashankupa by Tera Contributor
  • 365 Views
  • 3 replies
  • 3 helpfuls

Advanced Dashboard setting in Report type Dashboards

Hello Everyone,         I have one requirement, i have three sets Network,Data,Enterprise       and each sets groups having again 2 groups    Network -Client Network assignment group, Retail Network assignment group     Data - Agent Data, Client Data...

Resolved! workflow

Does the 'Approval-group' block in workflow always trigger the oob approval notification? I want it to trigger custom approval notification in the approval group box. how to configure this? basically I have 3 level approval in sequential order so app...

Prati123 by Tera Contributor
  • 492 Views
  • 3 replies
  • 1 helpfuls

Resolved! Emails triggered are not captured on the activity stream

Hi all,When I use email template or the MIM workbenck communication tasks with email as communication channel, all these emails are not captured on the incident activity.But the customer wants the emails sent should be captured on the activity stream...

Rahul134 by Mega Expert
  • 867 Views
  • 11 replies
  • 0 helpfuls

MS Teams Bot Integration

We've been encountering issue in installing the Notify Connector , SSO and the Base chat. What admin access is needed or need to be granted by the microsoft for us to complete this?  

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alt by Tera Contributor
  • 187 Views
  • 1 replies
  • 0 helpfuls

WORKFLOW APPROVAL NOTIFICATION

I have created workflow in that added 'approval-group' block. Basically it is triggering oob approval notification. Requirement: when demand record is updated with attachment this workflow is triggering. while sending notification for approve they sh...

Prati123_0-1751962026939.png Prati123_1-1751962087875.png
Prati123 by Tera Contributor
  • 193 Views
  • 1 replies
  • 0 helpfuls