Hello, Is it possible to allow modifying the (assigned_to) field on the requested item form ( sc_req_item) before approving the ticket ( state is request approval ) ? the field is read only until the ticket is approved?thank you
Hi All, We have a requirement to configure default filter on cases related list on case form IN CSM Workspace when we click on Add button. It should similar cases based on current short description. Please find the attached screenshot. Kindly assist ...
I have set up some notifications for ServiceNow for Teams with a content type of 'Record Card'.The content and fields come through fine but there is a button that always redirects to '/sp', how do we redirect this link to a custom portal?
Quite often, the areas that need a catalog item built for them need language inserted into the build and also quite often, there is a LOT of, what they consider, absolutely necessary information. This can make the section large and include a few link...
What will i use to achieve this, is it Catalog client script or Catalog UI Policy?
Hi Team, I have the requirement where customer wants to have the report that displays the data on yearly basis and also when we the year is selected, it should allow users to select months too to be able to view the data dedicated to that particular ...
while adding the group member, system is throwing Job to add or remove role(s) from user(s) of group has been queued?why?
We are having issue while migrating the NLU topics to LLM , getting stuck at below screen. For example :Copilot Chat ErrorTrouble Connecting to NetworkReport an IncidentThank you for your support. It will be really helpful!
How to send attachments in the notification in flow desginerAdd Products
Hi all, I am seeing this Security Attribute while working through my skipped updates for the Washington upgrade. I can't find any breakdown of the Security Attributes - UserIsAuthenticated. I am assuming this just means that the user is signed into...
Hi All - we are planning to do the migration from JIRA and Confluence to ServiceNow, i would like to know if anyone has completed it in past and any suggestions, lesson learned, how to start and where to start planning it.
I have a notification running on sysapproval_approver table. I want to display a section in the email onöy when the approval is related to a RITM. Fields I want to show in the notification:Item (cat_item on RITM)Requested For (requested_for on RITM)a...
Hi Everyone, I want to auto-submit a Record Producer in ServiceNow without using the REST API Explorer. What are the possible approaches to achieve this? Any suggestions would be appreciated.
I am working on requirement to create new sc_task from a workflow and have checklists on it. How can I do that? I tried to create a checklist and save it but that is associated with an item. which table holds the template I saved the checklist using ...
