Agile Group Error

[Ralton Stewart]

As admin in all my environments even when elevating my admin role to security admin I am unable to create an Agile Group. I am met with this error.  ''You are either not authorized or the cart item is invalid''

 any ideas?

[swathisarang98 · Accepted solution]

Hi @Stephen Marks , there is a record producer it seem which might be inactive in instance i tried in pdi but its not available so in your instance you can check the record producer with same name as Create Agile group and sys id is "6269e2950b332200a6acc93563673a00"

/sc_cat_item_producer.do?sys_id=6269e2950b332200a6acc93563673a00  if this is inactive make active and check and also you should have scrum_master or scrum_admin role to access this please check user criteria.

Please check and Mark Helpful and Correct if it really helps you.

Regards,

Swathi Sarang

[swathisarang98]

Hi @Stephen Marks  yes this error comes while someone is trying to submit a form which might be catalog item/Record producer if in backend "Not available for" or "available for"  is mentioned then based on that the form will be accessible,

Ex :

i have a catalog item access then in that item i will mention that it will not be available for user with itil role  in "Not available for " so when anyone with ITIL role try to access it in Service portal it will show the error message

the above mentioned is not OOTB i created it in my pdi

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[Stephen Marks]

Hello Swathi

Appreciate the response. 

Currently like OP, if I navigate to Agile Development>Create Agile Group I get the error message "You are either not authorized or the cart item is invalid". 

From what I understand from your post this means there is a catalog item/record producer associated with this that I don't have access to.

If this is true then how would I go about finding the catalog item/record producer to resolve the issue? 

[swathisarang98 · Accepted solution]

Hi @Stephen Marks , there is a record producer it seem which might be inactive in instance i tried in pdi but its not available so in your instance you can check the record producer with same name as Create Agile group and sys id is "6269e2950b332200a6acc93563673a00"

/sc_cat_item_producer.do?sys_id=6269e2950b332200a6acc93563673a00  if this is inactive make active and check and also you should have scrum_master or scrum_admin role to access this please check user criteria.

Please check and Mark Helpful and Correct if it really helps you.

Regards,

Swathi Sarang

[Stephen Marks · Accepted solution]

Hello Swathi,

I appreciate the input. It did turn out to be that the record producer was in fact missing. I was able to get servicenow support to provide the oob record producer and my issue appears to be addressed. 

thank you

[swathisarang98]

@Stephen Marks oh Great Thanks for letting me know, could you please accept the above as solution so that it will close the thread and it will be available for future readers.