All case visibility for one particular user

sunny27
Tera Contributor

‎02-27-2024 08:41 AM

Hi All,

 

 

We have requirement, where user X needs to see all cases related to account Y even though she's not a opened by, internal user or in watchlist. Could you please help me with steps I need to follow here? I need to create BR here but how do I make it happen so that other BR won't get effected?

 

 

Regards,

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Sumanth16
Kilo Patron

‎02-27-2024 08:52 AM - edited ‎02-27-2024 08:53 AM

Hi @sunny27 , 

 

Create a custom role for the user and modify the existing ACL (or) Write before query business rule based on that role.

 

 

 

(function executeRule(current, previous /*null when async*/) {

	current.addEncodedQuery("assignment_groupIN"+ gs.getUser().getMyGroups().toArray().join());//replace with your query

})(current, previous);

 

 

 

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

 

Thanks & Regards,

Sumanth Meda

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