Approval field not being set as "requested" when manually approvals are created

[Gaurav Vaze]

Hello experts,
I am having one scenario where I'm using the approval field on demand form which is off course a task table field

when approvals are requested via flow/workflow this field correctly gets set to either requested/rejected/approved etc etc

but when users are creating the approvals mannually(ad hoc), then this field does not reflect correct status at all

why is this happening?

is there any OOB BR or process that sets the approval field to respected value?

if not then how can I solution this requirment, I know I can create a BR but is there any alterative available OOB(workflow activity wont help as we are using the flow and these approvals are being created manually)

I will appreciate any helpful info

Thank you!

Gaurav Vaze

ServiceNow Developer

[Ankur Bawiskar]

@Gaurav Vaze 

what do you mean by manually created approval records?

share some details.

[Gaurav Vaze]

Sure @Ankur Bawiskar 

Users are using edit button to add the user whom approval should go to from the approval related tab

and then use the Request Approval button

it has following code:

current.state="requested";
current.update();
new ApprovalUserFeedback().requested(current);

this sets the state as requested for the added approval

This is how they are creating manual approvals as of now

What do you think about this, Thank you

[Ankur Bawiskar]

@Gaurav Vaze 

yes it seems OOTB behavior as that code is not updating the parent task record for which approval is requested.

You can enhance that to update the approval field on the parent record.

But when you set approval using flow or workflow system takes care of updating the approval field on Demand or other task based record.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Gaurav Vaze]

Will creating a BR be good?
because I see even when I update the approval records to approved/rejected then also the approval field is not updated

meaning updating the UI action alone will only work when the approval is created not when the approval is approved or rejected right?

I wil have to create a server side script that will update the states apon approval, rejection etc