Approval field not being set as "requested" when manually approvals are created

[Gaurav Vaze]

Hello experts,
I am having one scenario where I'm using the approval field on demand form which is off course a task table field

when approvals are requested via flow/workflow this field correctly gets set to either requested/rejected/approved etc etc

but when users are creating the approvals mannually(ad hoc), then this field does not reflect correct status at all

why is this happening?

is there any OOB BR or process that sets the approval field to respected value?

if not then how can I solution this requirment, I know I can create a BR but is there any alterative available OOB(workflow activity wont help as we are using the flow and these approvals are being created manually)

I will appreciate any helpful info

Thank you!

Gaurav Vaze

ServiceNow Developer

[Ankur Bawiskar · Accepted solution]

@Gaurav Vaze 

better you have business rule after insert on Approval table and see if the approval field on the parent is populated or not

If not then set it

Don't update the OOTB UI action.

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