Approval from Teams

[Yanping Guo1]

We are in Tokyo release. We have intergrated MS Teams and actionable notification is on. We'd like to report how many changes / Requests get approved / rejected from Teams. For this purpose, 

We want to update "Approval Source" to Teams in approval table when user approves changes / Requests from Teams. Currently, upon approval, "Approval Source" is defaulted to Dasktop UI in approval table. 

I have tried to update the field "Approval Source" from actionaable notification business rule, or script includes. It did update "Approval Source" to Teams. The problem is the value of "Approval Source" is changed to Teams, even user approves from plateform.  

Any help will be appreciated. 

[Jack Gunderson]

Did you ever figure out a good way to track this?

[Christy Morris]

With our recent Teams/ServiceNow integration we too have this question.  We'd like to be able to track which method people use and if we could get Desktop UI to break out into UI, Portal, Teams that would be ideal.