Assignment rule based on some conditions or multiple scenarios

[Poorva Bhawsar]

Hi,

I want to assign incident tickets based on 3 scenarios:

1. Based on the selections end user has done for 2-3 questions/fields on portal.

2. Based on the location of the end user. It should assign ticket to that location only.

3. Based on the shift timings of the agent. They have suppose fixed shift of 9am-6pm. After 6pm, it should assign to a specific group.

How to create assignment rules for such conditions together?

Thanks

[Ankur Bawiskar]

@Poorva Bhawsar 

so what script did you start with and where are you stuck?

what debugging did you perform?

[Poorva Bhawsar · Accepted solution]

its done. I am able to do this using assignment rule script as well as using flow.