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Attach Knowledge articles based on template short descriptions in incident form

Kishor O
Tera Sage

‎11-29-2024 04:25 AM - edited ‎11-29-2024 04:26 AM

When a user applies an Incident template, a Knowledge Article is automatically attached to the Incident form based on the value of the Short Description field populated by the template. Is this possible to achieve?
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