When I clone the OOTB "Incident Standard Ticket Actions" widget and add that to action region of standard ticket configuration, the action dropdown is not visible. But it is visible, if add the OOTB "Incident Standard Ticket Actions"widget. what is t...
Hi, I have application table and drop-down values field name is : Service manager- choices(dtit and non dtit)when user select "non-dtit" then make attachment mandatory. Regards,Tharun
Hi,I have a problem with the email that asks for approval.Item has 3 Select boxes and depending on the first one, the remaining 2 appear.I would like the notification to show only what the user has selected, not everything.How can I achieve this?
Hi Team,I am trying to fetch the incident ticket by using the REST API. I am able to get the reference link in the JSON format but i am not getting the actual incident ticket link. Could any one please help me on this.
Hello Community, I am currently working on a project where I need to utilize user groups in ServiceNow. I understand that a child group can inherit the roles of its parent group, but I'm curious about the broader use cases and benefits of having a pa...
Approver: Please delete this question, I accidentally asked in the wrong forum. As assignment group is a mandatory field in our change requests, I am looking for a way to set the assignment group for a particular service onChange. I thought I had fou...
Hi team, I have created a custom form and defined some mandatory and conditional mandatory fields, The records are getting created through bulk excel upload and the existing records also gets updated through the same bulk upload. The manual update is...
When I try to schedule a discovery, I need to schedule it for 2 times on a weekly basis but I am not getting the Conditional Checkbox to add script!! Please suggest whether I missed something. I am using Vancouver version in my PDI.
I'm looking for information regarding how the "calculate risk" works in Service Now.
Hi, I have the following use case where we are looking to capture customer and business impact of problems. These fields should be quantifiable fields which can be used to dictate the priority of the problem. It seems that the normal priority matrix ...
Hello, I would like to know if it's possible to have the list of the incidents present in the backlog of my group at a specific date ? So Incidents opened before or on the specific date, not resolved at this date (not yet resolved today + resolved...
SCRIPT INCLUDE--- CLIENT SCRIPT--- on change ci field var ga = new GlideAjax('ourInccallerDetails'); ga.addParam('sysparm_name','getOurIncCiDetails'); ga.addParam('sysparm_ourCi',g_form.getValue('u_configuration_item')); ga.getXMLAnswer(getCIde...
On my catalog item, I want to stay on same page if form is restricted by client script to submit request.But after I click submit it moves to request page , I want to restrict that. Regards,Anmol
var grUser=new GlideRecord('sys_user'); grUser.addQuery('sys_id','6816f79cc0a8016401c5a33be04be441'); grUser.query(); if(grUser.next()) { g_form.setValue('u_email',grUser.email); g_form.setValue('u_location',grUser.location); g_form.set...
I have a script that refreshes my incident data every 5 minutes in a Dashboard I built in UI Builder (Below). I now want to have a visualization that shows a countdown timer for 5 minutes and resets to 5 minutes when everytime the below client script...
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