Resolved! I want to send notification to callers manager after one hour......can anyone help with this?
I want to send notification to callers manager after one hourcan anyone help with this?
Forum Posts
Model window in workspace
How to create a model window that needs to be displayed ion button click in workspace NEXT UI having only ok option. Can you please help
Need to add Location Filter and Weather widget in SP Portal
Hi Folks , Can you please help me to create a widget which is giving the weather updates based on location in SP portal. Thanks,Sunil
Need to limit visibility of UI action to record or role.
Hi all,I need some guidance on how to approach this requirement. The requestor wants a group of users to have access to set of records with a certain type of contract model.They want the user to be only be able to edit these set of records, which I h...
Help with NLU vocabulary and entities
Hey everyone, We are implementing NLU for our VA bot. We have some issues with concepts of NLU. Please help me understand or guide me on these concepts. 1. Vocabulary and entities : How are these helping model pick the correct intent. What's the flow...
Grant Incident read access to Non-ITIL users in service portal
How to grant NON-ITIL user to search for a incident in service portal and read. The incident which are not opened by them. Currently we have this feature only for ITIL users but not able to figure it out how its configured. Changes done so far: 1. ...
Documenting Monthly Business processes
My team has monthly tasks for certain applications. I want to see if there is a way to generate a task for each month or quarter. That can also be tied to CI. I want to run a report by CI (business application) to see what monthly tasks go into maint...
Default portal redirction to custom portal
Hi Folks , We are trying to change the portal redirection which is available as SP , 1.whenever a User is trying to login without roles Needs to be redirected to Custom Portal called www.testservicenow-com/test 2.Changing the default check box in t...
UI action condition
Hi , When i put some condition in UI action it exceed the limit. What to do in that case
Virtual Agent - Get portal data in Virtual Agent Topic Script
Hello, I have a requirement where I need to get the portal data like url, portal page ID, etc to identify whether I am in a record producer on portal or not. If I am in a record producer then I need to show only 1 option by default. Does anyone know ...
For the Activity Stream @Mention Email notification, send notification including the watchlist field
Requirement - When user is mentioned in the worknotes, a notification should be sent out to Mentioned user + 'Assigned to' field. At the moment its being sent only to Mentioned user. For Reference - 'Activity Stream @Mention Email notification' is on...
Requested for will trigger a notification if they have outstanding approvals via flow.
Hi All,Create a flow for a weekly reminder email to all requested for users who have a request with an outstanding approval.Create weekly reminder to approvers with open ServiceNow request approvals where approval state is "requested". Please sugges...
Virtual agent lite does not load topics post clone
On an ITSM std instance with VA lite, the VA showed oob topics after the "show me everything" like "talk to live agent" and "status of my ticket", post clone that is all gone and all I see is "no agents available, thanks for using support chat".I ha...
List collect task scripting
New to scripting and flow designerI coped the script and replaced it with my specific variable from this post : Solved: Generating tasks from a list collector in a Servic... - ServiceNow Community I'm looking to select groups from the list of 'Build/...
