Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Automate LDAP Connection test

Currently have a scheduled job that runs weekly to remind my team to test the LDAP connections. We manually test the connection of each LDAP server we have. Is there a way to automate the process for it to run the LDAP connections and send the result...

REST API for Catalog Items

Hi Team,I am using REST API to submit the service request. In catalog item form we have variable called name and it  is reference type. When I am sending the information in REST API for reference field i am using sys_id. Instead of sys_id is it possi...

Arun91 by Tera Contributor
  • 403 Views
  • 2 replies
  • 0 helpfuls

Configuration Items and Service Offerings

Hi all, We are just starting to build out services and service offerings.  Under Configuration Items we have many classes, servers, application services, devices, etc.  If a user selects an application service we would like to only show service offer...

Inactivity Monitor Schedule

I have a customer who wants to know how to use inactivity monitors for this use case:    For incidents if a user doesn't respond in x amount of days they want to be able to send an automatic message. If on day 4 they respond the timer should reset. I...

Field update issue

I was having a record producer where the table is hr case there was a dropdown i.e. inquiry and it consist of 5 different choices where the each choice will map to 5 different hr service where all 5 hr service belong to different tablesso i was havin...

Community Alums by Community Alums  
  • 164 Views
  • 1 replies
  • 0 helpfuls

Resolved! Now Mobile

Hi,I have created a mobile the mobile application by seeing your videos but when i select the application from studio i am not able to see the mobile studio in that,please guide!! 

spectura77_0-1708698838895.png
spectura77 by Tera Contributor
  • 2243 Views
  • 3 replies
  • 2 helpfuls