Resolved! Hi
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Forum Posts
Resolved! Why can't a child table trigger a parent table notification
Why do I insert or update the record of the child table, and the record of the parent table is also update, but there is no notification that triggers the parent table? (The conditions for insert and update are the same as the notification conditions...
Resolved! Why can't a child table inherit notifications from a parent table
I have the following question.I have a new custom table. This table is inherited from the incident table, and the fields in both tables are all the same. Now we want to trigger notifications in the parent table by updating or inserting data in the ch...
Resolved! pros and cons of universal task
Hello Community I have read the documentation and found the pros of implementing a universal task. Can anyone provide the cons of universal task ? Thank you
Can't Map NLU intent in virtual agent topic blocks
I have created a topic in VA which has serveral topic blocks like : ticket status, raise ticket, live agent, knowledge search, sharepoint,etc. Now i am trying to implement NLU with VA. I happen to found that NLU intents are matched with topics and no...
Resolved! How to show a ticket count of updated incidents within 48 hours in a historic view per day.
I don't think this can be done in the incident table as the updated field is always changed per update, is there any other way ? I don't have access to create any analytics in my department. I need to obtain the number for each day this year, if any...
Need to send notification if the assigned to field is empty for 24 hours
Can anyone please help me on the below requirement. I need to send the notification for incident when assigned to field is empty for more than 24 hours. Could anyone please let me know how to achieve. Please help me with the script.
Cancel purchase option is not available on shopping hub
Hi, I am looking for cancel purchase option in my purchase in shopping hub but it is not available. Only view purchase and add to cart option is available. OOB we have cancel purchase option for purchase requisition. I have checked in UI builder but ...
Transform map: How to change date/time to 24 hr format on stagging table record?
Hi,We are sending date from an excel file to a ServiceNow through Transform map.The date format in excel file is 5/23/2024 03:55:50 PM but in ServiceNow staging table record the date field (string type) is showing 2024-05-23 03:55:50 however it shoul...
Restrict @mention to users with read access to record
My client would like to limit who can be @mentioned on a ticket platform wide to only people with read access to the ticket. I created a Before Query business rule on the User table based on another community post - this business rule does work to li...
Actual Start and End date in Issues
How do the 'actual start date' and 'actual end date' fields get populated in the issues form? I need to ensure these don't get auto-populated
How to change time format in Transform map?
Hi,Greetings for the day!In our system, SNOW sends computer last scan date to ServiceNow everyday through Transform map but there was no data from afternoon even though sent in evening. We see on SNOW the last scan date is in the format MM/DD/YY HH:M...
Resolved! Help me with the script for below scenario
@Ankur Bawiskar @Community Alums @Sohail Khilji @Maik Skoddow Please help me with the script on attached sceenshot if budget number field & vendor account field value are equal the I need to mark the status value as Closed please help me with the...
transform map
Hii. I have a xml file having two records. as mentioned in the picture attached. In the out of the box user table sys_user, I have these users with user id and emails as in the 2nd attached image. I want to update the emails of my these two users as ...
Is there any way of creating a dynamic report along with a dynamic scheduled email of report?
I need to send out a report of all open VITs to every group assigned to VITs daily. The problem is there's 37 groups that are assigned VITs, and this number my increase over time. I do not want to have to create a new report or new scheduled email of...
