Hi,my name is ko-shiI'm working on creating incidents from incoming emails using ServiceNow's "inbound Action".While I can successfully create incidents by directly specifying the sender in the 'from' field, I'm having trouble implementing the follo...
I attempted two different approaches to populate a value in my service catalog. First, I created a field in the alm_license table and used the Dictionary Calculated Value to retrieve the value. I successfully obtained the value on the form and list v...
Hi All, Please let me know if you have come across such requirement. I want to customize the contextual search(related search on incident) i.e It should show any incident created in 3 months with same category, sub-category and CI. Please let me how...
after clicking the button called Request Extension I am trying to fetch assigned_to manager in approver user field, but showing me error called take ur function outside of the root function. function onButtonClick() { //Set the Requested New Due D...
I created a new field in the alm_license form called "u_usage" and executed a business rule to calculate the total count of devices and user entitlements. However, I do not see the value in my field. Could you please advise on what went wrong? Table:...
Hi Team , get the email to select approve however when clicking on the link, he is sent to the My Previous Problems SNOW Catalog page.How do i resolve this ?
Hi How to add additional IP addresses in a related list called "CI IPs" for a specific server. I was trying to add but am not sure how to associate it with the specific Server CI, as there is no field to do so.
Hello All I have created a variable called 'attach a file', and when I submit a catalog through native UI, the attachment which I added that's getting reflected in to activities but when I submit a catalog through Service Portal it's not reflecting t...
Hello all,I am trying to update the km_approval mail script's subject line to include the author's name. (function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound */ email, /* Optional Gl...
Hi guys, Using the AI Search topic block, can the results be limited to only showing catalog items and not the KB article? We have topics on which we need to redirect users to the catalog items only and not KB articles. Thank you in advance.
Hello Community, I did some validation for catalog from using client script and script include and its is throwing some validation message as expected but the issue is although its showing message It is redirecting to different URL on submitting the ...
Hi All, My requirement is to run one specific business rule in script. Ideally there are numerous BRs implemented on table. In order to disable them, we write setWorkflow(false) but my requirement is to disable all rules but execute one business rule...
When I try to use Catalog Def - Maintain items - maintain items does not show - is there a role that I am missing to enable this?
I have created a Before Update BR , in this i script i have achieved adding users to the watchlist when the watchlist is empty and when the watchlist is having some existing values ( , separated).Note: I want to avoid duplicate user's entry into the ...
We're in HR Agent Workspace. By default, if we're having HR agent (HR basic) role, agents can see all the contextual side panel buttons for a case like Agent Assist, At a Glace, Response Templates etc. Since the sn_hr_core.basic role consist of sn_hr...
