I know that the user's last VA utterance is stored in vaSystem.getSearchText() I am using this script within a Topic, so I can access that string, and I created the associated script variable. But the variable "desc" is returning "null". This seem...
Hi, I need to implement a deflection mechanism for my virtual agent. The calculation should occur 24 hours after an interaction record is created. I planned to use gs.eventQueueScheduled to trigger a script action. However, the event isn't being fir...
What could be the reason for appearing and disappearing of this "Discuss" button on change record? I am trying to get it back as we want to remove the discuss button only on the change record without effecting globally.
Im using Standard Ticket on my csp portal and want to modify the standard ticket tab - attachments so that there is not the edit icon. I'm trying to make it where someone cannot change the name of the attachment. Where do i go to remove that edit but...
How can we make sure that each and every SR ( service request) raised is automatically assigned to the relevant team and and to team member in the that team? In order to reduce the efforts of manually assigning the SRs to the appropriate assignment g...
Hi All , I have a requirement , where we have approvals for the change request which gets triggered through workflow , we have a cab definition setup in ServiceNow for the US Region , if all the conditions in the cab definition meet it should skip a...
have tried the standard major issue management function from Customer Service(CSM), but then when I tried to click Propose Major Case button then filled in work notes and business impact and click Propose, the business impact information is not ente...
Automating add and remove users from the group with approval when catalog request is submitted and close the request with close notes.
Hello Community,I’m customizing the configuarble Workspace in ServiceNow and have encountered an issue with opening a specific Record Producer . My goal is to add a menu item in configuarble Workspace that opens the Record Producer in the classic UI,...
If i take ITSM and FSM as one and as separately how the integration differs for developer to integrate the API's to raise tickets on behalf and what are the APIS for ITSM and FSM tables used or is there a common api for both if they both takes as on...
Hello All, I have the below requirement. I have three types field. Here the total duration is not giving the correct result. I have written the below before business rule script. (function executeRule(current, previous /*null when async*/) {var star...
Hello - if one is creating a form and adding custom fields to a table - is there anywhere to store a description of the custom field? I see in the documentation you can of course assign the label, type, default etc - but I don't see anywhere that ca...
Is there a way for Virtual Agent to identify trends in incidents and notify users?For example, if a user asks VA: Why is appX slow today? ... can VA determine if there's an issue with appX and advise the user? Or will this require custom code?
Hi All and @Brad Bowman I am auto populating some data in mrvs with the help of on change catalog client script. I want to hide '' Remove all '' button from MRVS so no one can delete the row from mrvs. I have tried the logic that I found from commun...
Hello I have a Record Producer that uses a Catalog Variable set up to be a Lookup Select Box as per the requirements of my client. I am trying to set up this variable to return a reference but it doesn't appear to be doing that. It's returning a St...