Hi Everyone,
Out of office emails are currently not ingested into the cases. So when the agent(Assigned to) is sending an mail to the caller, they don't see the out of office emails in the case. So it can be that someone is on (sick)leave, and the agent is sending reminders and closing the ticket when there is no response. But maybe in the out of office message there is an alternative contact mentioned or the time of leave. This helps the agent.
The agent(Assigned To person) should see these OOO emails in the cases, same as when the caller is responding to a case by replying to the mails.
Can someone help me setup this functionality ?
