attachment not sync

-ooo-
Tera Contributor

Hello Team,

 

We have E-bonding integration where incident is created through email , now whatever attachment in email is attached though current incident however when this is outbound transaction , now my requirement is whatever attachment in incident  at  instance A  that now this attachment needs to be attached other instance (B) . image syncing not happing properly when attachment attached via email while creation of incident . 

 

Please Advise. 

5 REPLIES 5

@-ooo- 

then you will have to enhance the logic to send files added to INC created via email as well

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader