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Forum Posts

Prevent Duplicate values for Responsibilties

Hi Team, I have a requirement wherein I need to make sure that contact Relationship table if already have any of the mentioned responsibilities , it should not get readded.    Suppose now I create a new record with Contact Relationship with responsib...

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Community Alums by Community Alums  
  • 258 Views
  • 1 replies
  • 0 helpfuls

Resolved! Highlight in Blue color 'Caller' field

I'm implementing below requirement but it's not happening. In the user table, for every user records, we've an attribute called Business Unit which is a dropdown variable as per below screenshot -So, if I'll create an incident or a service request, a...

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CSM portal state field

We want to be able to expose the state field on the List view on the CSM portal so customers can see the state their case is in. Any help on doing this?

Scotty88 by Tera Contributor
  • 319 Views
  • 1 replies
  • 0 helpfuls

email script for notification

I have a select box variable for example 'partner' in my catalog item, which is having user details as question choices(text is the name and value is the email id).I have to send notification to the partner field value which was selected during raisi...

abhisek by Tera Contributor
  • 269 Views
  • 1 replies
  • 0 helpfuls

Convert Time into Zulu Format

Hi Team, I want time in Zulu format, eg. 2022-05-31T07:34:45.968Z. Can you please tell me if there's a function to implement it? Thanks and Regards,Hrithik Nirupam  

Community Alums by Community Alums  
  • 1060 Views
  • 7 replies
  • 0 helpfuls

Show/Hide state field choices on the form

Hello,I have a state flow on the form with state 'Open','WIP','review','closed'..Also i have a state field on the form which have choices 'open','wip','review','closed complete','closed incomplete','closed skipped'..I need to hide the choices'closed ...

background Script - code correction

Hello All  I have background script which add user's manager into the group('Approval'). If user is no longer manager then it will removed it from the approval group. Now i have to add one more condition, if the manager is having itil role then he / ...

Community Alums by Community Alums  
  • 324 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to add field into Schedule [cmn_schedule]

Hello,When I click on the show schedule related list that appears when I open a Schedule [cmn_schedule] table record, the schedule is displayed.If there is a schedule, an Event popup is displayed when clicked, but is it possible to change the fields ...

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Saeka by Kilo Sage
  • 746 Views
  • 2 replies
  • 0 helpfuls

Email notification about new Incidents

Hello everyone!I have a rather basic question. We are on Washington DC release. How am I able to set up an email notification to every single new unassigned Incident within my groups? It would make our job easier. Thanks for the answer in advance!

ViktoriaP by Kilo Contributor
  • 412 Views
  • 2 replies
  • 0 helpfuls

Resolved! Flow Designer Group Approval Skipping in Test but not Dev

I moved an update set from dev to test after successfully building and testing a approval flow in flow designer. I then tested in our test instance and it does not work. The same groups are in both environments. The users within the groups have the s...

osborcon by Tera Contributor
  • 445 Views
  • 1 replies
  • 1 helpfuls