Resolved! Connecting/Joining lines got removed
Hi, The Connecting lines went off from the Catalog Item.The Published workflow has been Check out and the Published again. Then the connecting lines went offHow to resolve?Please help
Forum Posts
VA Designer - No right hand scroll bar on Properties Sheet
Hey everyone! Trying to work in VA Designer. My company recently upgraded to Vancouver. There is no right hand scroll bar on the Properties Sheet. When I click on a node to edit the details, sometimes the Properties extend off the bottom of the det...
Execute Catalog Item from Scheduled Job
Hello Community,I am attempting to have scheduled job run a catalog item every 6 months. I see where you can schedule this, however a script is not working. It does not seem to do anything when I execute however running the catalog manually seems to ...
Surveys: Breaking down by team
Hello Community, I have been tasked to create a CSAT survey for my entire department with 5 basic questions. There are about 5 teams within the department. Am I able to create one holistic survey for the department but once I start gathering data bre...
HRSD
Hi All,I have a requirement Actually in record producer, if "Please select who this request is for:" is refernce from sys_user table, in that variable if user is from norway country selected then "confidential role" should be hide from What type of ...
Resolved! Transaction cancelled - Available memory is almost depleted - in background script
I have added setLimit also but getting Transaction cancelled - Available memory is almost depleted , please suggest, after query my total records are 28k and childgroup length is approx 26k, but when i checked in baground script its giving error.Note...
How to setup support email address dynamically on VA client based on logged in users location.
Hi All, The Virtual Agent(VA) client has menu option to 1. Contact a Live agent, 2. Send email to support , 3. Call support as shown in the attached screenshot. My requirement to setup support email address dynamically on VA client based on logged in...
I do have set of countries, based on the requestor country we need to show some variables on the fro
I do have set of countries, based on the requestor country we need to show some variables on the from for only category 1 countries users. Please suggest.
Need to show RITM and SC TASK tables in Global Search when I search with relevant text
Hi All, I have a requirement that when i search with some text in global search, currently it is not showing sc task & ritm records. But, I want to show them also in search results. Can anyone help me please..?
Resolved! Virtual Agent issue
Hi every one, I have an issue in my virtual agent, he can't start the conversation i don't know why, i need help please.
Resolved! Configure sla for incidents alone
Configure sla for incidents alone
Resolved! How to send cancel notification whe assigned to changes
If the CTASK ‘Assigned to’ value changes from Person A to Person B; Person A receives an cancel notification and Person B receives a new notification. Thank You
Wait for CHG to be in Scheduled State and then update RITM variable
I have a workflow for a catalog item that we would like to hold until a CHG has reached the Scheduled State. The form asks for the CHG number in a reference field (currently no conditions). I have a checkbox on the Catalog Item (which will be hidde...
Synchronize delivery time date/due time date with SLA duration/breach time date
Hello, community!I am required to define the delivery time/due date of elements in my catalog according to the duration of the resolution SLA assigned to each element. I understand how the duration is calculated for elements; in my case, I am definin...
NLU model not working for VA Topics in Production
Hi Community, We are facing a strange issue with NLU, NLU model have been trained and VA Topics published in Prod, test has also been performed using "Try model" and "Test" UI action on the VA Topic with 100% reliability. When I try to test the Topic...
