The Zurich release has arrived! Interested in new features and functionalities? Click here for more

Azure AD Password Reset Spoke

Brian Sorensen
Giga Guru

‎07-29-2025 06:13 AM

Hello

We have the spoke configured and everything seems to work except the option for Password Reset

I can query accounts, I can get the last time the password was set, I can pull all the user data, but when I try and reset a password I get the error - Forbidden Request.The access token is expired or may not be available

 

We have looked at this post - https://www.servicenow.com/community/developer-forum/servicenow-amp-microsoft-ad-azure-spoke-pw-rese...

and it sounds close to the same issue

We also have a Hybrid environment and we can reset the passwords in Azure.

Our Admin has granted the token the access to complete this, but its just locking up on the one request

 

Full error

 "Action Status": {
        "code": 1,
        "message": "Error:  Forbidden Request.The access token is expired or may not be available (Process Automation.a50608a8776521105fff7277ba5a9962; line 6)"
    }


We are stuck and not sure what we should look at to try and resolve

 

Any ideas? 

0 Helpfuls
  • 453 Views
4 REPLIES 4

Viraj Hudlikar
Tera Sage

‎07-29-2025 08:01 AM

Hello @Brian Sorensen 

 

The error stated by you usually occur due to token expiration or missing permissions in the Azure AD OAuth setup.

Did you verify the token expiration and refresh token settings. Ensure the token is not expired and can be refreshed.

Ensure the app registration has below permission and Admin consent must be granted for these scopes.

  • User.ReadWrite.All
  • Directory.AccessAsUser.All
  • Directory.ReadWrite.All

authenticationMethod: resetPassword - Microsoft Graph v1.0 | Microsoft Learn

 

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

 

Thanks & Regards
Viraj Hudlikar.

0 Helpfuls

Brian Sorensen
Giga Guru
In response to Viraj Hudlikar

‎07-31-2025 09:10 AM

@Viraj Hudlikar 
appreciate this
do you know if there is a technical document from SN that explicitly states these fields, the one we followed didn't call them out. Our global admin is hesitant to add them with out a document

0 Helpfuls

Viraj Hudlikar
Tera Sage
In response to Brian Sorensen

‎08-01-2025 02:24 AM

Hello @Brian Sorensen 

 

Bhuvan has already provided link, do refer it and it will be helpful for you.

 

I hope your concern has been fully addressed. If it resolves your issue, please consider marking it as the accepted solution. This will ensure others in the community can benefit from the solution too.

As per new community feature you can mark multiple responses as correct.


Thanks & Regards
Viraj Hudlikar.

 

0 Helpfuls