Basic fields & entity of ServiceNow

[shariqamir]

Hello,

I would like to know, what are the basic fields or entities of ServiceNow which are built-in and can't be changed?

Regards

[Oliver Stammler · Accepted solution]

Hey @shariqamir,

your question is a bit hard to understand. 
So if I got it wrong with my answer here, you could maybe re-phrase it 🙂

So basic fields on each table in ServiceNow are the following:

These fields will be automatically created once you create a new table. You can identify these fields through their prefix "sys_".
Here are some additional information: https://docs.servicenow.com/bundle/tokyo-platform-administration/page/build/applications/reference/r...

In addition, ServiceNow offers about 50 different field types (like String, Integer,..) so that you can create addition fields on each table.
Here is the list of all available field types: https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/reference-pages/ref...

If you have additional questions, feel free to ask, as I mentioned above.

If i was able to help you or even better to solve your query then please mark my comment Helpful and/or Correct.

Thanks and best regards

Oli

[shariqamir]

Thanks for your help, you helped me clear my fields-related query, can you please let me know the basic entities, entities types, and entities class in ServiceNow?

[Oliver Stammler]

Hey @shariqamir,
glad I could help - feel free to mark the answer as helpful then 🙂

Regarding the entities:
I assume you are refering to NLU entities, to use them to identify system information that Virtual Agent can extract from the conversation, am I right? 
In this case, you can find the list of NLU system entities in the ServiceNow docs: https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/virtual-agent/reference...

Overall see this article for general information to NLU entities and how to create your own entities: https://docs.servicenow.com/bundle/tokyo-now-intelligence/page/administer/natural-language-understan...

Best regards

Oli

[shariqamir]

Let me further elaborate by the word entity what I mean (or you can say what I understood) that entities example in ServiceNow could be "Caller", the data and record are stored in the table of caller. Am I right that "caller" is an entity of Servicenow?