How to fetch report for Average handled time for Chat.

ann123
Giga Contributor

‎12-21-2022 04:04 AM

@Anubhav Ritolia 

 

Hello Anubhav

Can you please guide me here ,  Need to fetch report for average handled time for Chat (i e Duration from the time chat was accepted till it was marked as closed completed)

 

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AnubhavRitolia
Mega Sage
Mega Sage

‎12-21-2022 06:30 AM

Hi @ann123 

 

You can explore Virtual Agent Dashboard where I guess you will get such reports. 

 

Let me know if you don't find it. 

 

 

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

Thanks
Anubhav Ritolia
ServiceNow Rising Star 2023
LinkedIn Profile 
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