Looking for help in the area of BeyondTrust/Bomgar with ServiceNow. What all live-help / possibilities are there with BeyondTrust Remote Support with ServiceNow, specifically from self-service support porta. What all technical requirements/integrations are there or how can this be achieved technically?
Customer currently is using standalone URL of BeyondTrust, how can he access this from ServiceNow Self Service Portal?
Also, can the same URL be accesses from the Virtual agent chat session - So the possible way which I am thinking is-
Provide the same clickable URL (standalone BeyondTrust URL) in the VA chat session, is it possible to redirect customer from VA to the BeyondTrust URL and that BeyondTrust URL will work as is. If this is possible, what all changes are required at ServiceNow end and would this require any changes at BeyondTrust end as well?
Thanks
