Can a DL group be reference with snow user table to auto sync VIP members
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Wednesday
Hi Everyone,
We have a DL which has list of VIP members added in the DL. In ServiceNow we have to manually update VIP based on check box as VIP true or false can a DL be directly reference with user table to update the VIP members automatically.
Example any VIP users added in AD DL will automatically get updated in ServiceNow as VIP and there is no longer need to update the VIP manually.
Regards,
Jaison Swamy.
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Wednesday - last edited Wednesday
If the DL is maintained directly in sys_user_group table (as group) then yes it is possible with before insert business rule on sys_user_grmember table. Example : When the user is added to VIP group (supposing there exists a VIP group in servicenow) it will be marked VIP true in user table.
If the DL is maintained in AD then an integration has to be setup b/w servicenow and AD ( I suppose there is no existing integration). In this case, when the DL is updated AD can update the user table with VIP tag (inbound integration to servicenow) OR Servicenow can have a integration to fetch AD data on regular intervals(outbound integration).
This is commonly implemented in many orgs where users data is pulled into servicenow , the VIP tag stored in AD is fetched and updated in servicenow.
Please mark the answer correct/helpful accordingly.
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Wednesday
Since there is a VIP list, I would tackle this use case by creating a group say VIP Members that gets its users from that VIP list. Once this group is created, you can set up a simple Business Rule that runs whenever a user is added to or removed from the group. The rule will check if the user belongs to the VIP Members group, if yes, it will mark the VIP checkbox on that user’s record as true else, if any user is removed from this group, it will uncheck the box. This way, the VIP status in ServiceNow always stays up to date with the real VIP list
Please mark this as Helpful/Accepted Solution if it helps your usecase
Regards,
Mohammed Zakir
