Can I know how many users are logged in agent workspace and How many are logged in to SOW

[Shyna1]

Is there any table which list  how many users are logged in agent workspace and How many are logged in to SOW.

I saw agent presence and capacity table but  I think it gives both the workspaces .

Any leads on this is highly appreciated.

[Maik Skoddow]

Hi @Shyna1 

you are not logged in to any Workspace, you are logged in to your ServiceNow instance only. And within your session, you are using applications like the Agent Workspace or the Service Operations Workspace.

And the only table which is tracking such usage information is ua_app_usage

Maik

[Emily Infinger]

Hey Maik, 

Is there a way to tell who is currently using the app from a "logged in" or currently active perspective specifically for agent workspace or is that what the ua_app_usage table will show? Thanks!