Can we Change the Work notes and Comments to rich Text

sudhakar kondap
Tera Contributor

sudhakarkondap_0-1744628495509.png

i mean like this will it be possible , if so please help me with it ?

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@sudhakar kondap 

those are journal fields and data for it is stored in "sys_journal_field" table

Remember work_notes and comments can render HTML content in it by using [code] [/code] tags

Although technically you can change the field type but I won't recommend

Instead do this

1) create a custom field of type HTML

2) add that on form

3) then use before insert/update business rule to copy value from that HTML field to work_notes or comments and clear the new field

(function executeRule(current, previous /*null when async*/) {
       current.comments = '[code]' + current.getValue('myField') + '[/code]';
       current.u_notes = '';
})(current, previous);

This might not work fine with POST button on UI

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@Ankur Bawiskar  Hello, Is there a way we can provide Post button for the same?

we have a requirement to add Post button for Rich worknotes.

 

Thanks in advance!

Pooja

@Pooja P 

post button only available for journal type fields.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader