Can we suppress specific alert, for a specific element, for a specific time in service now ?

avishek_laha
Kilo Contributor

We have requirement where certain type of alert like "Device High Utilisation" is needed to be suppressed for particular CI, every weekend.

 

The use case is the particular CI runs back ups over cloud and it is expected that the Device may reach highly utilised for the time being. This rule must run every weekend for that customer, for those specific alert and for the specific CI.

1 ACCEPTED SOLUTION

t_sadahisa
Giga Guru

Hello @avishek_laha 

Needless to say, you can resolve it by customizing. (ex: Business Rule, Flow)
But I recommend using Event Management which is ITOM functions.

 

https://www.servicenow.com/docs/csh?topicname=c_EM.html&version=latest

 

Thanks.

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6 REPLIES 6

avishek_laha
Kilo Contributor

Hello all,

 

We have already deployed the Maintenance rule. So far, we can put the respective CI in maintenance for the specific period of time.

But the use case here is for a CI only some alerts are needed to be suppressed as part of Maintenance rest needs to continue to work and convert alerts to incidents.

Pratiksha
Mega Sage
Mega Sage

Create event rule with higher threshold. You must be knowing what you want to ignore. 

 

Regards,

Pratiksha