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08-01-2025 05:29 AM
We have requirement where certain type of alert like "Device High Utilisation" is needed to be suppressed for particular CI, every weekend.
The use case is the particular CI runs back ups over cloud and it is expected that the Device may reach highly utilised for the time being. This rule must run every weekend for that customer, for those specific alert and for the specific CI.
Solved! Go to Solution.
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08-03-2025 10:23 PM
Hello @avishek_laha
Needless to say, you can resolve it by customizing. (ex: Business Rule, Flow)
But I recommend using Event Management which is ITOM functions.
https://www.servicenow.com/docs/csh?topicname=c_EM.html&version=latest
Thanks.
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08-04-2025 08:02 AM
Hello all,
We have already deployed the Maintenance rule. So far, we can put the respective CI in maintenance for the specific period of time.
But the use case here is for a CI only some alerts are needed to be suppressed as part of Maintenance rest needs to continue to work and convert alerts to incidents.
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08-04-2025 11:36 PM
Create event rule with higher threshold. You must be knowing what you want to ignore.
Regards,
Pratiksha