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03-14-2025 05:24 AM
Hello dear community,
I created a catalog item in order to let users submit their request from the portal, and I want to add a cancel button that will display after submitting the form and when the request is still not approved, in order to let users cancel their request :
When I do ctrl + right click + open in page designer : I don't find where to create the button :
And I am not good on web coding, can someone please show me how to do it ? or give me the steps ?
Thanks,
Solved! Go to Solution.
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03-27-2025 04:54 AM
if someone is looking for the answer , please go to : https://www.servicenow.com/community/virtual-agent-forum/button-cancel-on-the-portal/m-p/3209449#M15...
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03-14-2025 05:29 AM
@yasserbouat - You can refer to the below link which helps you to achieve developing the cancel button.
https://serviceportal.io/create-custom-action-buttons-service-portal/
All the best and feel free to share here the technical challenge if any.
Thanks & Regards,
Vasanth
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03-14-2025 05:50 AM
@Vasantharajan N , Thanks for your reply : but I don't know which type of widget should i choose , and after choosing the widget, where should i place it ? and the button widget should be dispalyed after submitting the form
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03-17-2025 11:15 PM - edited 03-17-2025 11:17 PM
@yasserbouat - Please follow the page which helps you add the widget that you created in the page that you wanted.
Thanks & Regards,
Vasanth
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03-17-2025 04:25 AM
Hello @Vasantharajan N
I created this button : but I don't know how to place it in the form after submitting it + I don't know hwo to add the action "update state to cancel" within the button