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03-11-2025 03:04 AM
Hello dear community,
I created a catalog item in order to let users submit their request from the portal, and I want to add a cancel button that will display after submitting the form and when the request is still not approved, in order to let users cancel their request :
But I am not good at scripting, can someone please show me how to do it ?
Thanks,
Solved! Go to Solution.
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03-27-2025 04:56 AM
if someone is looking for the answer , please go to : https://www.servicenow.com/community/virtual-agent-forum/button-cancel-on-the-portal/m-p/3209449#M15...
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03-11-2025 03:13 AM
check these links
Cancel request from Service Portal
How can I add a Cancel button on Service Portal ?
Allow Users to Cancel their INC or RITM/REQ in Service Portal
In Service portal need to create 'Cancel' button after the request gets submitted
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-11-2025 03:33 AM
Thank you for marking my response as helpful.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-11-2025 03:51 AM
@Ankur Bawiskar thanks for your suggestions, but since I am not good at web coding, I am still looking for the steps to follow to acheive my requirement
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03-11-2025 04:22 AM
the links I shared should help you get started and even complete the requirement. You can also take help from some AI tool to enhance the code.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader