Catakog Task

Bheemaraju Vagu
Tera Expert

I team, I have one requirement

I have to create a variable in the catalog item and that should mandatory and that variable should not visible at portal and RITM level. 

But it should be visible in the SCTASK level and after entering the value in that created field and close the task then another task would be generated . Now previously filled filed should be visible in another task having read-only  condition.

 

Could anyone please tell me how can I achieve it??

It is on High priority..

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Bheemaraju Vagu 

You should create Catalog UI policy which applies on catalog and RITM and hide it

Another catalog UI policy which applies on catalog task and show it

Next for the another task you should ensure this variable is moved from Available to Selected slushbucket in your Workflow's catalog task activity

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

7 REPLIES 7

Ankur Bawiskar
Tera Patron
Tera Patron

@Bheemaraju Vagu 

You should create Catalog UI policy which applies on catalog and RITM and hide it

Another catalog UI policy which applies on catalog task and show it

Next for the another task you should ensure this variable is moved from Available to Selected slushbucket in your Workflow's catalog task activity

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar 

 

If I want to hide on RITM level in that situation from UI policy can Check or Un-Check the box?

I thought

Checke = Hide

Un-Check = Visible 

Please correct me if I'm Wrong?

 

Thank so much sir