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11-10-2023 01:37 AM
I team, I have one requirement
I have to create a variable in the catalog item and that should mandatory and that variable should not visible at portal and RITM level.
But it should be visible in the SCTASK level and after entering the value in that created field and close the task then another task would be generated . Now previously filled filed should be visible in another task having read-only condition.
Could anyone please tell me how can I achieve it??
It is on High priority..
Solved! Go to Solution.
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11-10-2023 03:11 AM
You should create Catalog UI policy which applies on catalog and RITM and hide it
Another catalog UI policy which applies on catalog task and show it
Next for the another task you should ensure this variable is moved from Available to Selected slushbucket in your Workflow's catalog task activity
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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11-10-2023 03:11 AM
You should create Catalog UI policy which applies on catalog and RITM and hide it
Another catalog UI policy which applies on catalog task and show it
Next for the another task you should ensure this variable is moved from Available to Selected slushbucket in your Workflow's catalog task activity
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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11-10-2023 07:32 AM
If I want to hide on RITM level in that situation from UI policy can Check or Un-Check the box?
I thought
Checke = Hide
Un-Check = Visible
Please correct me if I'm Wrong?
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11-12-2023 09:41 PM
Thank so much sir