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11-10-2023 01:37 AM
I team, I have one requirement
I have to create a variable in the catalog item and that should mandatory and that variable should not visible at portal and RITM level.
But it should be visible in the SCTASK level and after entering the value in that created field and close the task then another task would be generated . Now previously filled filed should be visible in another task having read-only condition.
Could anyone please tell me how can I achieve it??
It is on High priority..
Solved! Go to Solution.
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11-10-2023 03:11 AM
You should create Catalog UI policy which applies on catalog and RITM and hide it
Another catalog UI policy which applies on catalog task and show it
Next for the another task you should ensure this variable is moved from Available to Selected slushbucket in your Workflow's catalog task activity
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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11-10-2023 02:47 AM
I have to create a variable in the catalog item and that should mandatory and that variable should not visible at portal and RITM level.
Atul: What is use case of this? If you dont need the input from user then why making it mandatory and only visible on task level?
But it should be visible in the SCTASK level and after entering the value in that created field and close the task then another task would be generated .
Atul: In workflow/ flow add condition is value is Not empty.
Now previously filled filed should be visible in another task having read-only condition.
Atul: By data pillar you can do it.
Could anyone please tell me how can I achieve it??
It is on High priority..
Atul: If you share the work you done, I am community will able to help you instead of giving you solution readymade.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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11-10-2023 03:02 AM
above image for only visible to SCTASK.
this is for condition.
Is correct or not?
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11-10-2023 03:08 AM
Looks okay to me, what is not working here? Also SCtask not visible to end user , it is only for fulfiller.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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11-10-2023 02:49 AM
Please respond