I am setting up approval workflows for ITSM and testing it out. From the workflow, catalog task should be created if the RITM is approved. This works fine when i approve RITM as a System Administrator in the Native UI.
However, when the Approval is done via Employee center or Native UI when impersonating the approver, the catalog task is not created even though it shows as Approved.
The REQ is also auto-approved according to OOB configuration.
Has anyone come across this issue before? How can i solve it?
