Resolved! CSM
I’m planning to start learning the CSM module, but I’m having trouble finding the right resources related to CSM Can someone please suggest the right path or resources to learn CSM effectively?
Forum Posts
Resolved! Service Operations workspace | Allow users to select any Dashboards in landing page of SOW
Hi everyone,Is it possible to enable users in SOW to select any dashboard they would like to view, and not only the Overview or the IT Agent Dashboard?Does anyone know if this is feasible?This would allow users to perform everything within SOW withou...
Domain Separation and Change Request
We have domain separation setup, and have an issue with Change Request. We noticed that for the client domains the changes don't want to move through the process past assess. I've setup cab manager groups for each domain, and cab definitions for each...
Condition-based severity mapping for SolarWinds events
Hi Community, We are integrating SolarWinds events into ServiceNow and already have severity field mapping in place. Requirement: * If the SolarWinds *Event Type* contains **5000**, the alert severity should remain as currently mapped (no change to e...
Virtual Agent AI Search Topic – Need “Show More / Show Less” Pagination (Default 3 Results)
Hello, I am working on Virtual Agent – AI Search Topic Block in ServiceNow. Currently, the out-of-box behavior shows search results in bulk based on the system property (min/max), but there is no user-facing option like “Show more” to progressively l...
Standard Change Proposal - Assignment group to show only Active groups
Hi ,I want to show only active assignment groups while creating new standard change proposal. The form has main form section and two tabs "Proposal" and "Change Request Values". The assignment group is located under the tab Change Request Values. I t...
"Create Problem Task" the interceptor should not be visible and directly open new problem task recor
I would like to remove the problem task interceptor in Service Operation Workspace which is shown below, whenever user clicks on "Create Problem Task" the interceptor should not be visible and directly open new problem task record.
How can I make only one specific report read‑only for end users?
Hi everyone, I’m looking for guidance on restricting edits to a single report .... We have a use case where one particular report should be read‑only for end users. The issue we’re seeing is that users often open the report, change the filter conditi...
Best practice to migrate existing monitor CIs between CMDB classes
Hi everyone,I’m looking for advice on the recommended best practice to migrate existing CIs between CMDB classes in ServiceNow.Context:We currently have ~3000 monitor CIs stored in cmdb_ci_peripheral.According to ServiceNow best practices, monitors s...
Resolved! CIS-ITSM Exam
Which of the following variable type is supported in a multi-row variable set (MRVS)?A. AttachmentB. List CollectorC. LabelD. HTMLwhat is the correct option?
Dashboard not loading after adding a filter
Hi, We have a dashboard that just doesn't load after we've added some basic filters to it. Even after deleting the filters, it still doesn't load. I can load individual reports on the dashboard by refreshing each one (as seen in the screenshot) but n...
how to send notification when kb article is going to expire in 15 days and 1 month
Hi Team,please suggest how to configure notification which should trigger 1 month and 15 days before expiry date(valid to) notification should trigger to contributor, approver manger and ownerFYI OOTB we have one month notification but we are not us...
Delegate Instructions
HI All, I would like to add Delegate Instructions on how to cancel a delegate are showing in TEST not in prod. when selecting a previously established delegate. the end user should see the following in red font on the page as below. Please note: To c...
Notify the Requester about Approval Rejection in Flow Designer
Hi Team,I am trying to notify the requester when their approval is rejected by the manager in a Flow Designer.I have created a Send Email action in the flow.However, it is not working as expected.Can anyone please guide me on the correct way to send ...
Resolved! How to add and remove values in list type field using flow
I have a requirement, there is a table in which i have a field called record _user of list type, i want to add user in the field using flow without removing other users and also if i remove any user through flow only that user should remove.Does any...
