Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Related Problem List

I would want to create a "Related Problem List" Tab to the side of the Resolution Information Tab and that Resolution Information Tab needs to be associated with a Problem from the Problem Management Table, how do I go about it 

PreethamR_0-1751118550049.png
PreethamR by Tera Contributor
  • 604 Views
  • 3 replies
  • 0 helpfuls

Resolved! addAddress() in Email scripts

Hi Everyone,I am defining an Email script to add the approver of a HR case in  cc and bcc of a notification triggered by an Event in the Flow. Please find the script below. Current object is the Approval  GlideRecord passed from the event.var gr = ne...

Madhan007 by Tera Contributor
  • 696 Views
  • 4 replies
  • 1 helpfuls

Dashboard Platform Analytics

Hello Can we get all the dashboard links in a table? Like, can we get all the dashboard links in a column like (refer the below image) Owner, group created and updated by?? attached the screenshot for better understanding.  

AiswaryaD591330_0-1751020339959.png

Resolved! UserCriteriaApi usage

Hi everyone,I am currently working on a requirement where I need to evaluate User Criteria for a Knowledge Base at the Service Portal widget level.Here’s what I’m trying to achieve:We have user criteria set up for different Knowledge Bases.I want to ...

ujjwala_678 by Tera Contributor
  • 1116 Views
  • 9 replies
  • 4 helpfuls

Resolved! How to check CC recepients in Email Logs

Hi Everyone,I have added cc and Bcc Recepients using email script. But the Email Logs only show To Recepients.In which field of the Email logs can I check if its working fine ?Thank you!

Madhan007 by Tera Contributor
  • 541 Views
  • 3 replies
  • 1 helpfuls

How To Respond To Entities - Virtual Agent

Hi Community I am practicing NLU with ServiceNow virtual agent precisely Named Entity Recognition for the first time. I am created a Topic that tells the users "How are you feeling?" (text input) and I have created the intents (#Mood) and entity (@ha...

download.png

Agent Chat/Virtual Agent

Can I turn on Agent Chat without turning on Virtual Agent? Or what is the best practice? Right now, I have a requirement that we want to turn on Agent Chat but they don't want to turn on Virtual Agent.  Your solution is greatly appreciated! Thanks!

Identify PHI or PII in ServiceNow

Is there a way in service now to scan to find all incidents that may have potential PHI and PII in them. Is anyone else scanning the incident data and removing/hiding this data? 

Gemma4 by Mega Sage
  • 563 Views
  • 1 replies
  • 0 helpfuls