Resolved! Is it feasible to auto schedule CAB meeting with microsoft teams ?
Is it feasible to auto schedule CAB meeting with microsoft teams ? If yes, what are the steps?
Forum Posts
Resolved! Updates to sys_choice table in update sets in DEV did not recreate when promoted to TEST and PROD
Hello,I have a catalogue item created by someone else where the dropdown list items for fields actually reside in the sys_choice table. An underlying script makes the appropriate related dropdown entries appear along with a variety of UI policies. I...
SIR CISO Dashboard
I am having issues with the SIR CISO Dashboard. I am trying to get the data to populate the visualizations however it is not working. The dashboard is empty and there is a lot of data in the SIR module. Why is this the case and how can I get the dash...
Resolved! Modify the label of the Additional Comment tab in Workspace
Hi, I would like to modify the label of the Additional Comments field in Service Operation WorkspaceI tried modifying the client script that adds "customer visible" to the label and that didn't work. I don't have any label override. How do I remove "...
Resolved! Splitting custom category table into 2 separate child tables
Dear community,i have the following requirement. Currently there is 1 custom table u_category. Which already contains data.I am extending this table to have child table u_category_1 with brand new data.+We would like to move existing data from paren...
Is it possible to add custom filters for SOW landing page widget to exclude UK holidays/weekends?
Hi there, I wanted to know if there is any way to add scripted filter condition for landing page widget, something like, I checked existing filters for sow landing page widget but there I can see drop downs instead of script.Is it feasible to achieve...
Key Pitfalls While Migrating Legacy Workflow to Flow Designer
Hello Community , Recently, while migrating legacy Workflows to Flow Designer in ServiceNow, I came across a few limitations that are good to know before starting migration. 1. Wait for Condition on Future RecordsIn Flow Designer, we cannot wait on ...
How to set requested_for Value in creating sc_task using flow designer
I have to create a recurring sc_task , when I'm developing this solution by using flow designer, I want to set requested for value for the RITM, in the flow I have added an user, but in the created record requested for value is empty, how can I resol...
How to create give me any video link
open UI Builder from the application navigator. Click on Create New and choose Now Experience with Single Page App. Give the experience a name such as Incident Dashboard and create it. Once the experience is created, add a new page by clicking Pages ...
Resolved! How are you measuring meaningful Now Assist value in ITSM?
From what I’ve seen so far, measuring the value of Now Assist is less about proving usage and more about understanding how work patterns change on the Service Desk. Pure adoption or time-saved metrics rarely tell the full story on their own. Where re...
Resolved! Is it posible to show an assessment in Virtual Agent?
I want to show an Risk Assessment to the user in VA and let him fill the questions.Is it possible to show an assessment in Virtual Agent? if yes how is it done? else what other solution do you know?
Set one page from workspace pages as default page to spacific users
Hello every body, I built a workspace by Ui Builder and I created a page and inside this workspace as shown in the image and I assigned to this page audience , Now How can I make this page as default page that appear after login to group of users ...
Resolved! I want to hide the work notes column for a specific group
I have a group called X for which i need to hide the work notes. They can have access to all the incidents but shouldn't be able to see the work notes on them.
Flow variables are null in execution
I am trying to setup a series of flows and subflows to handle the automation of request item and task creation for the onboarding of employees. I have an initial flow that runs when someone submits a New Hire request in our Service Catalog. I have ...
Need help to implement below
Hello,Need help to implement belowCreate a incident in another system for particular group + categories using flow that should use minimum 3 sub flows SN 1 and SN21. check user exist or not, if not create a user2. Create a incident when a ticket is a...