Catalog Task not created when workflow runs (after upgrade to Zurich)

SebastianCO
Kilo Contributor

5 hours ago

Subject: Catalog Task not created when workflow runs (after upgrade to Zurich) 

Hello, 

We have an issue with a catalog item workflow after upgrading our instance to Zurich. 

Problem 

When the Request Item (RITM) workflow runs: 

  • The workflow starts correctly. 
  • The "Set Values" activity completes successfully. 
  • Then it reaches the Catalog Task activity. 
  • The activity is marked as finished almost immediately, but no sc_task record is created and there are no catalog tasks related to the RITM. 

Before the Zurich upgrade, this same workflow was creating the Catalog Task without issues 

There are no catalog tasks related to the RITM. 

Before the Zurich upgrade, this same workflow was creating the Catalog Task without issues. 

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Brad Bowman
Kilo Patron
Kilo Patron

2m ago

I had an issue like this, not connected to an upgrade. If you hover over the blue box does it show a result of Delete?  If so I think it's something to do with the Assignment group and/or Assigned to.  Re-select each in this environment to ensure they are pointing to valid records.  Also make sure the group and Assigned to are Active, and the Assigned to is a member of this group, and that the group as at least one active member - all in this instance as it could be different from one environment to the next.  I think one of these things was the cause this in my scenario, but it could also be the result of a Data Policy or Business Rule that is prohibiting the insert of the task record because it does not meet the criteria.  Check the system logs during the time period of the timestamp on the workflow activity execution to see if that tells you anything.

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