Catalogues Migration from third party to ServiceNow

[DevenderSiM]

Is there any tool  or script which can be used to migrate catalogues from third party to ServiceNow.

[GlideFather]

Hi @DevenderSiM 

what third party are we talking about?

I don't think there is any easy way to migrate catalogues to ServiceNow... it will require re-creation - catalogs, categories, user criteria (visibility), content, form and UX behaviour, ...

Ooooor are you talking about a knowledge catalogue with articles, a catalogue with items (request, incidents, etc) or both?

The knowledge catalogue could be quite ok, anything else will be difficult and challenging.

[DevenderSiM]

Thanks for your response. As a part of platform merger project we are looking a way to migrate/create Catalogues in ServiceNow which are present in third part application. Wanted to understand is there any option which can be used which will reduce the work of creation of the Catalogue from scratch. 

[Uncle Rob]

No.  You're going to have to fit the source data into ServiceNow paradigms.  You could POSSIBLY import SOME of it after that.
Easy stuff to import:
- Names of the catalog items
- Variables (the questions you ask) and their datatypes once normalized to ServiceNow's variable types.
- Relationships between variables and Catalog Items.
- Foundational data that's required for any references in the 3rd party system.

Everything else is basically so hard to import you'd spend more time building an import tool than just building it the way you want in ServiceNow.  Examples:
- Client Scripts and UI Policies for form transformations
- Flows
- Accessibility rules

As close to impossible as you're going to get.

[DevenderSiM]

As a part of platform merger project we are looking a way to migrate/create Catalogues in ServiceNow which are present in third party application. Wanted to understand is there any option which can be used which will reduce the work of creation of the Catalogue from scratch.