Change models

[AnthonyMull]

Hi Community,

I want to create a new change Model that uses the ootb change workflows. I have followed link below and the change form works however the approval flows dont work as it is not using the current workflow.

How can I update the workflow to accept my new change model?

https://www.servicenow.com/docs/bundle/utah-it-service-management/page/product/change-management/tas...

Thanks in advance

[Omkar Mone]

Hello 

Have you also looked at this - https://www.servicenow.com/docs/bundle/utah-it-service-management/page/product/change-management/con...

[AnthonyMull]

Hi Omkar,

Thanks for this, yes I did read this. My understanding is that we have to build a new flow or set of flows. Would you agree? I am just looking for some guidance.

Cheers

[Omkar Mone · Accepted solution]

That's correct! You can create flows separately for the new change model. Instead of building everything from scratch, you can copy the out-of-the-box (OOB) flows for Change and customize them as needed. Just make sure to update the flow conditions to align with your new change model.

[Omkar Mone]

Hi Anthony,

If my response was helpful, I’d greatly appreciate it if you could accept my solution. This way, it can serve as a reference for others facing a similar issue in the future.

Thank you!