Hi all, I'm trying to obtain the oldest ticket to show the age in a single score in a dashboard This is the script that I have: function getOldIncident (){var glideIncident = new GlideRecord('incident');glideIncident.addQuery('state',1);glideIncident...
Hi @Ankur Bawiskar , @Sujatha V M , @BradBrad If Computer table Support group's type changes and it contains some type ''Access' and group type is not changed to same 'Access' role. Then I have to show alert on computer table.I used BR I just adde...
Hi Guys,I added Create Request option in SOW and for some reason only admin can see it. How can I make this visible to ITIL users?Here is the script I added to the chrome_tab:{"label": {"translatable": true,"message": "Create Request"},"routeInfo": ...
In below widget I want to send data to client side. Its not workingServer: var user = gs.getUser(); var roleCheck = user.hasRole("snc_internal"); var userGr = user.getRecord(); var x = gs.getProperty("glide.servlet.uri") + gs...
Hello, I need your help here.When one of these check box are selected, label 'Select the Application' should meet its mandatory criteria and users should be able to submit request. How can i do this.. ?I tried with UI policy, but no luck. It worked o...
Are meeting notes automatically sent to CAB meeting attendees after "End Meeting" is clicked?
Hi All,I have added a widget to portal but after I delete it but it got captured in a update set which is not created by me and it is not default update set. Now what should be the best practice to remove it. Is it best practice to delete that partic...
I have set up a Microsoft integration app, but am still unable to connect to a live agent. I still even can't connect to a live agent even on a classic ui. I tried to look up documents, but was unsure of where to start.It would be great if you could ...
"Continue this topic" is not continuing the chat and its ending the chat in Virtual Agent.Please suggest on this.
Hello , I have a requirement whenever templates are selected in the change table the respective catalog tasks are created . Now I want to add 1 additional task based on the template and 1 check box present on the form . How do I achieve this dynamic...
Hello Everyone , I have a requirement where I want to integrate with 3rd party . This is bi-directional integration and 3rd party has provided us with tokens .So on change table I have created a field called as is it 3rd party enabled if yes then on...
Hi, I'm after a way to make the queue screen from the Walk-up Experience accessible to users outside of the walkup_login role. OOTB only users with this role (and no other role) can navigate to the queue page because it's part of the walk-up portal b...
Hi folks, I have a script action on a workflow that is set to the sc_request table. The script creates a new CMDB CI based on a form field and then is supposed to raise a request and associated tasks. I have 2 issues that I am thinking are related:...
What is the use of impact and urgency within CM while we have the risk assessment questions are covering the impact and urgency, and if i have to have all of the 3 factors how to use them to calculate the Change priority?
