I want to find Duplicate/Similar Incident from all open (i.e. Active = True) incidents. I've created a Similarity Definition.I've attached a screenshot also. I've set the threshold Value at 75.Now I want, if I raise a incident, it would check and ana...
There is two same email send at same time to the user. I have checked BR and I have checked notifications as well. Is there anything else which can be done in order to find the bug.
if (approvers1.length > 0) { var gr1 = new GlideRecord('sysapproval_approver'); for (var j = 0; j < approvers1.length; j++) { gs.info("Approval 1-"+approvers1); gr1.initialize(); gr1.sysapproval = curren...
Hi, There. How can we edit the BCM WORKSPACE.?Thanks in advance.
Hi, I have a requirement to create a new regex validation for catalog variable or modify the OOTB "Number" to allow the decimal value also.Need assistance to create a regex validation for number as well as decimal valuesThanks in Advance
I have two fileds in the record producer1.HR representative------>reference value2.Watch list--------->list collector. both of them are variable set values hence mapping cannot be done directly and hence I have to use script.In the backend where the ...
Is this possible? I am not sure how to go about what I'm trying to do. I want to create a refence field that has only specific choices but I need that choice list to be dynamic based on a "Where something in (select something from other table)" Is th...
Hi Team,Password rest email which are been sent to user on outlook ,should also trigger in msteam virtual agent bot, kindly help in configuring this.
Hello,I want to display the sum of hours of each incident since opened to closed but my score won't appear.
Hi ,I've logged in to the system and I'm creating an incident record. If I click on the assignment group , I want the assignment groups in which the logged-in user is a member to be listed in the recent selections. I will attach the screenshot here. ...
Namaste!i was working on an email notification in which i want is that i have two anchor tags one for approve and one for reject i want is that when i click on buttons the requested record gets approved or reject so can anyone tell me how can i use o...
I have a requirement that would require a custom table for use in catalog items. The table will store metadata used to drive workflow based on training requirements, owner name for varying rooms, sites across their enterprise. I know it is frowned ...
While loading the legal portal I received the below error messagesError Server JavaScript error undefined is not a function.Line number 11 (sys_script_include.94d06ee7db3b04509dd29207db961953.script)Error Failing widget: 'Relevant for you' (6cc836d0d...
Dear Colleagues,is there any possibility to schedule reports that are received only by the Assignment group managers?So when the group manager will change, there is no need to modify the report schedule and still will send the report to the dedicated...
**submitted in wrong forum by mistake** I need to prevent users from being able to create new change tasks where type = type A, these tasks can only be created automatically when a Change Request is progressed to the Assess state.I have a before inse...
