Change rejected at Authorize state incident work notes must get updated

[Sakshi Lambat]

I want the change request to move to scheduled after being authorized. -If rejected at the authorize state then the feature is closed and updates the work notes of the parent incident.

[Harish KM]

Hi @Sakshi Lambat you can use the below script in workflow or Business rule with condition approval rejected

script:

var grinc = new GlideRecord("incident");

grinc.addActiveQuery();

grinc.addQuery("rfc", current.sys_id); // gets current change request sysID and must match changerequest(rfc) field on Incident table

grinc.addNotNullQuery("rfc");

grinc.query();

while(grinc.next()){

grinc.work_notes = current.work_notes.getJournalEntry(1); // copy latest worknotes to incident

    grinc.update();

}