Change Request: Populate Category and Subcategory fields by Client Script

[eltonasanto]

Hi guys, how are you?!

There are 2 Changes: "Emergency" and "Normal"

I need only the NORMAL fields "Category" and "Subcategory" to be populated.

Both are in the Global scope, but I need it to be only for "Normal", so I would like to know if

it is possible to use the sysId of "Normal" (0f3e3f2283d02210062ecb65eeaad3c5)? (img1)

1) I created a template to populate some fields, but this is not a good option for the client (img2)

2) I tried to test using g_form_setValue:

function onLoad() {

//Type appropriate comment here, and begin script below

g_form.setValue('assigned_to',g_user.userID);

}

Could someone help me?

Thanks!

[Vishal Jaswal · Accepted solution]

Hello @eltonasanto 

Whenever you select Normal then the Category and Subcategory fields to appear and whenever you select Emergency then these Categories and Subcategory fields remain hidden - To achieve this use UI policy where you don’t need to code.

I would encourage you to create UI policy for change_request table, apply the filter condition and then using it’s related list create UI policy actions.

Share your results here!

All the best and Happy Leanings!

[Vishal Jaswal · Accepted solution]

Hello @eltonasanto 

Whenever you select Normal then the Category and Subcategory fields to appear and whenever you select Emergency then these Categories and Subcategory fields remain hidden - To achieve this use UI policy where you don’t need to code.

I would encourage you to create UI policy for change_request table, apply the filter condition and then using it’s related list create UI policy actions.

Share your results here!

All the best and Happy Leanings!

[eltonasanto]

Hi  @Vishal Jaswal, how are you?!

I would like to thank you for your tip (UI Policy instead of Client Script)

I have created it (example):

1) Filter: Model is Normal

2) function onCondition() {

g_form.setValue('category','hardware');

g_form.setValue('business_service', 'SAP Enterprise Services');

g_form.setValue('cmdb_ci','*ANNIE-IBM');

}

function onCondition() {

g_form.clearValue('category');

}

Thanks again!!! 😉

[Shivalika · Accepted solution]

Hello @eltonasanto 

You want to populate category and subcategory only when change is normal and otherwise you want to hide it ? Is this the thing ? 

What is the issue you are facing exactly - not able to populate them correctly or not able to hide them correctly ? 

Kindly mark my answer as helpful and accept solution if it helped you in anyway,

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNe

EISQCY

[eltonasanto]

Hi @Shivalika , how are you?!

A: You want to populate category and subcategory only when change is normal and otherwise you want to hide it ? Is this the thing ? 

Q: Yes! Only when Model is Normal.

I used UI Policy instead of Client Script and it is working.

I would like to thank you for your attention and support.

Best regards 😉