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Reprocessing email, inbound action issue

Hello,I creates an inbound action for incident creation but when i tried to test it, I manually creates received email in instance but it didnt work . Unfortunately in dev env we don't have mailbox for receiving emails. So I creates manually new emai...

Miroslav5 by Tera Contributor
  • 412 Views
  • 1 replies
  • 0 helpfuls

How to use "maintenance calendar".

There are no Docs regarding "maintenance calendar" in "Planned Management", and I do not understand the purpose of this function. Please let me know if there are any Docs regarding its usage.

kitaidai by Tera Contributor
  • 219 Views
  • 1 replies
  • 0 helpfuls

Performance Analytics Help

I am taking the Micro-Certification - Performance Analytics and it is asking me to install the Performance Analytics - Premium plug in.  I see it in the system plugins but have no idea how to install it. Any help would be greatly appreciated 

MDoughlin by Tera Contributor
  • 224 Views
  • 1 replies
  • 0 helpfuls

Unable to create record producer for the request table

Good Afternoon, I am wanting to know the best way to accomplish the following.  I would like to create a request form for users to complete to request a service for the HR department.  This is an onboarding task.  There will definitely be communicati...

jaubert by Tera Guru
  • 796 Views
  • 4 replies
  • 0 helpfuls

VIP Flag-Like on Workspace View

Hello Team, we recently depolyed a New Hire Flag (Similar to VIP Flag) and it shows properly the "NEW" flag in the list view as below: We are trying to replicate this for the Workspace view, as you can see below it does not come up:   Is there a way ...

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DevSalvo by Tera Contributor
  • 378 Views
  • 2 replies
  • 1 helpfuls

Need to create a new state Pending change

Hi Experts, I need to create a new state called pending change in problem , I have added that as a choice list in problem state but the not able to use the state for problem. Anyone knows how I can make the problem state filed  editable. How I can do...

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Lusifer1984 by Tera Contributor
  • 492 Views
  • 3 replies
  • 0 helpfuls