When an approver opens the RITM from virtual agent, the form opens what looks like an admin mode with editable fields like Number, Item, and even client scripts and UI Actions are available for view: What is the best option to avoid this view from op...
Hello community! In the event of [asset action] being swapped or retired, CI and Asset records are automatically updated. Question - how can I add another event to that existing system workflow and/or action? For reference to topic, please visit:htt...
We have a catalog item that is used for automating an activity through 3rd party application integration. There is no human involvement required and the result is either success or failure, and the request item is closed with status "Closed Complete"...
Hello Folks, - We are trying to submit the catalogue via ATF. As this catalogue has mandatory attachment, we have approached REST steps to submit the catalogue. - What we want to achieve via atf is :Submit the catalogue > validate the REQ generat...
Hello, I managed to integrate ServiceNow with Amazon Connect successfully. However, there is one point where I need help. On our user table (sys_user) we store mobile phone numbers in the following format : +country code 111000222. There is space bet...
Hi all, I can use Javascript Executor in my dev instance but not in prod. I can still open it in prod, but I cannot execute commands. None of my colleagues seem to know why this is, as the executor hasn't been widely used. I have searched through scr...
1. Created user using "api/now/table/sys_user" API2. Able to login using "/oauth_token.do" API, received access and refresh token3. Trying to update user with "api/now/table/sys_user/sys_id" without providing user_admin role, getting success but no u...
Hi I have a requirement if i receive a email with forward type in german language. A record need to created in target table.I have added email properties also as per german language. I also need to update the ticket description field with the whole c...
What is the use of impact and urgency and risk assessment in change management? Impact and Urgency already covered within risk assessment questions, and how to use all of these 3 factors to decide on change priority?
when I click on the button new he send me to all the change in listbut I want that it look like this I put the url and he write to me
Hi Community, I have a requirement, wanted to populate the parent number in related record.Parent table (pm_project) and child table (pm_project_phase) once i create a parent record then in related list there is section called project phase and when ...
We have an incident where Android phone users are stuck waiting when trying to chat with a live agent from the MS Teams app. But if a colleague uses an Apple phone or through the Service Portal in a laptop, asking for a live agent works fine. Has any...
Hi Team,I have a OOTB field called issue rating. It contains certain values for example 1- High. I need to create report which contain Score, Level ,Rating, Adjusted Rating. The field level rating and adjusted rating are not present in Table.How to p...
I have a requirement that is asked to do the following: The reference field "Request" contains the following values based on filter conditions that meet our catalog item/order guide - Computers, Cell Phones, Tablets, Printers, Scanners, Software, Gen...
