i have tried to select the option to hide the add to cart option and i have SP portal header menu to disable the shopping cart . they are all not working . i have tried to impersonate the user view , the shopping cart is still there
Good morning, We have a requirement to amend the UI Action 'Close' on Interactions. Currently this just straight up closes an Interaction as Closed Complete, and doesn't require any information being input to advise why. What we want to be able to do...
Hi All, Need your expert advise on how to configure MS teams bot in our SN lower instances. We need to be able to make changes and test out the Bot features in lower instances. 1. We already have a configured Bot on the Production instance but is not...
Hello All,There is a Topic 'Submit a request(Deprecated)' in Virtual Agent Designer, will Servicenow going to provide new Topic in that place or it is an End to the above Topic? Can any one suggest me please. Thanks & Regards,S.Swaroop.
Hello! I'm having trouble publishing a topic. I made a change in a topic, I saved it and when I want to publish it I get an error that says "Another published topic is already using NLU model "Test" with NLU intent "Test2". We couldn't find the NLU m...
All, I am struggling with this and need some help. I am trying to pass a Tag value captured from a record producer (field name tag, mapped to the Tags (sys_tags) incident field as a lookup select box, looking up from the Label table, lookup value is...
Hi All,Hope you are doing well.So in topics like "Open IT Ticket 2.0" we have replaced the topic block utility "Contextual search" with "AI Search", but in "Search Knowledge Base" topic the "Contextual search" is scripted, and when we are using AI se...
I have no clue how to get "sn_now_azure" on my PDI (Utah)
Hi There, Requirement : other than specific roles, itil users should be able to have only read-only access on topics created in VA.Here, these topics /topic block/setup topics are custom topics.Please let us know if you have any solution for this. Th...
Hello, I am looking into adding a button in the chat window that is constant or persistent and visible at all times during the entire chat experience. Im not seeing any previous submissions within the community regarding this. Is anyone able to help ...
I want to understand how permissions are assigned for knowledge base and it's article. Modern SN permissions use user criteria to restrict a users’ view and contribute access to knowledge articles, catalog items. List of SN groups, user members of th...
i did teams to SN integration and trying to connect the live agent when i click on the live agent option, agent get chat request queue option and accepted ,but when agent send the message - it is not showing in the end user side, chat is stuck like b...
Hi Team, I have built a custom topic which fetches the data from a custom table. I'm trying pass fetched values to the URL. I'm facing an issue where its not setting those values on the catalog item form. I tried the method as suggested in this lin...
features of servicenow to microsoft teams integration what are all things we can do it from teams app for the SN
Hi Community, I want to run a flow designer from virtual agent. I know about Action utilities which is used to call flow designer but my question is what would be the spoke ?If I select Action from action utilities. Thanks,Pooja M