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ECC QUEUE Stuck in ready state

I am trying to create Output ECC Queue to execute the Keeper(A thrid party password manager platform) specific command in MID Server. But the Output ecc_queue Status gets stuck in "ready", it doesn't change. Also, It doesn't throw any error. Kindly a...

Praful_1968 by Tera Contributor
  • 842 Views
  • 1 replies
  • 0 helpfuls

SLA is getting cancelled automatically

Hi Expert , I am getting issue in SLA . My SLA is getting cancelled - this is what is happening  -  Start condition: State | is | NewPause condition: State | is | Awaiting User infoStop condition: State | is | ClosedA new incident comes in with a sta...

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bns1 by Tera Contributor
  • 803 Views
  • 7 replies
  • 1 helpfuls

I'm not able to change ticket counter

Hello expert,  I've tried to reset the ticket number counter but I seems couldn't see the option to do that. Currently I have set prefix as IR follow with number. Now we are at IR10033. How to reset it to:1. 001 again2. How to set from IR10001 to IR0...

ayeshaahmad by Tera Contributor
  • 245 Views
  • 2 replies
  • 0 helpfuls

Resolved! Notifications and workflow

I have created a Catalog item and added that Catalog item to the Service portal, there is a field named Type in the Catalog item, which is a drop drop, if i select the first choice in that it should a trigger a email and i select second choice it sho...

spectura77 by Tera Contributor
  • 316 Views
  • 2 replies
  • 1 helpfuls

Resolved! User Role access

Hello All I have VP who needs access to view incidents cases, escalations, dashboards etc. normally roles are granted when you are part of an assignment group is there role that I could grant? thanks

SAM - reclamation candidates

After a reclamation candidate is marked closed skipped, do another reclamation candidate get generated in future , is there any checks to again check and generated reclamation candidate. Use case - Example an RCC is marked closed skip because user wa...