Changing 'Configuration Item' Field List Layout on ITSM Mobile Agent Parameter Screen

tabrez ahmed
Tera Contributor

‎01-31-2025 03:54 AM

Hello everyone,

I'm currently trying to modify the list layout of the 'Configuration Item' field. This field is a reference type field located on the 'Edit' parameter screen within the ITSM Mobile Agent app.

Currently, the record list is displayed by 'Name'. However, I would like to display it by 'u_id'.

Could someone please assist me in resolving this issue? Any experiences, information, or suggestions would be greatly appreciated.

tabrezahmed_0-1738324124785.png

tabrezahmed_1-1738324151133.png

 

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Ct111
Tera Sage

‎01-31-2025 03:59 AM

Whichever field you want to display in drop down then in the dictionary entry you need to put

display value to true for that field.

 

However, looking at the snapshot above if you are touching cmdb table , please do not make any changes to the oob  or core tables of servicenow it wont be good practice 

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