Chat transcript must be available for download at the end of each and every conversation with bot

[Rajini2]

Right now, the chat transcript is available for a download at the end of live agent interaction.  We are also expecting chat transcript to be available at the end of bot interaction.  What is the best way to do this? 

Thanks,

Rajini

[SN_Learn]

Hi @Rajini2 ,

Please check the below post if that helps:

https://www.servicenow.com/community/virtual-agent-forum/help-bot-response-card-giving-a-summary-of-... 

[Rajini2]

There is already "download transcript of this conversation" available when the user ends chats with live agent. I am looking to extend this download to be available always, even a simple user-bot conversation. It is all stored in the interaction table. I want to make the download available at the end of each conversation.