ITOM Academy Webinar on August 19th 2025
Where can I find the recording for the ITOM Academy call on August 19th, 2025?
Forum Posts
ATF open record
Im trying to submit a contract for review and then approve it. However I am navigating to the my approvals and can see the approval record but im not sure how I can actually get into the record and approve it as the sysid is not passed.
Incident Read-Only Access for Non-ITIL Managers (Tried OOTB Options Already)
Hi Community,I’ve been working on a scenario where certain business managers (non-ITIL users) need to view incidents in ServiceNow. These users:Do not require ITIL access.Should only have read access (form details and work notes).In limited cases, th...
Resolved! How to get impersonate option in business portal
Does anyone have any suggestion on how to get the impersonate option in business portal. Tried the steps mentioned here but it did not work:How To: Add Impersonate User in Service Portal (using OOB Header Menu)
knowledge article can not find in vega chatbot when searching with meta words in ServiceNow
knowledge article can not find in vega chatbot when searching with meta words in ServiceNow
Resolved! Refresh icon in dashboard list - SOW
Hello, I have a requirement to add the refresh button in the dashboard list in SOW.Currently when you open SOW -> Overview-> Open one list from a report -> this is how it looks:My requirement is to add the refresh button where the yellow dot is, just...
Escalation notification not working for alert when the maintenance field update to false
Alert created. Maintenance was initially false, then immediately set to true. After that updated to false the escalation notification should have to work as the alert is in open state
Resolved! CAD
Which one of the following objects CANNOT be used in a Script Action script?A. previousB. GlideRecordC. eventD. current
ServiceNow Business analyst documents needed where i can find related to CMDB and ITSM
ServiceNow Business analyst documents needed where i can find related to CMDB and ITSM
Presentation on integration between artic wolf and service now
Hello,Did anyone have presentation on integration between artic wolf and service now
Color the priority field based on priority value
Hi team,I have a requirement to highlight the priority field on Incident form with a different color based on the priority value.Red-Critical 1Blue-High.I know the process to highlight the field on the list view, but I want to change the background c...
Resolved! CAD
If the Create module field is selected when creating a table, what is the new module's default behavior?A. Open an empty form so new records can be createdB. Open a link to a wiki article with instructions on how to customize the behavior of the new ...
Resolved! How to update the question text of a Service Catalog item into a target table?
I used a Flow and wanted to put the question text of the item into column A of a table, and the item's value into column B. I added an Action (JavaScript), but I couldn't retrieve the content. (function execute(inputs, outputs) {var reqItemId = input...
Resolved! Notify the fulfiller when a customer replies to an email
Hello everyone,When a customer replies to an incident notification, I want a notification (additional comments) to go to the assigned fulfiller.I thought I found the solution here:Solved: Send notification when user responds to email noti... - Servic...
How to customise what happens when a Queue Trigger is activated
I'm wanting to change what happens when the Queue Trigger is activated. When the Queue Trigger happens, this is what the user sees:I want it to take them right to the topic, rather than asking this question first. Failing that, I'd like to change wha...
