I'm trying to trigger a Business Rule when a catalog variable's value changes at RITM level.Here's the scenario:I have a choice-type variable named Request Type with three options. I want the Business Rule to execute only when the value of this varia...
Hi allI am not able to most of the records in Assements metric type table in develeopment evironmement,I having all required roles including admin acess and I can able to see in test and prod with the same access.Can anyone please sugest on this is...
which scripts can access previous object ?
Hi Everyone,I need to configure the survey notification, When a survey is created in the Development environment, its URL (survey link) is typically environment-specific. If this Dev environment survey link is hardcoded in the notification message, i...
Hi everyone, Has anyone here implemented the Engagement Messenger (the embedded Virtual Agent / Agent Chat interface) on an external website? I’m trying to understand the best way to pass metadata from the external site into the chat session — for e...
I have a sequence of task creations, for which I used flow, but I need to pass the fields filled in by the user in task 1 to task 2 as read only. How would I do that?
I have change the feedback survey topic and the survey topic question is , Would you like this information-if user click on the no button then i want to connect to Transfer to live agent-There is any option to achieve this requirement?
Hi All,The Skipped record Unfortunately reverted back to the "Base system" (Yokohama) and not able to revert back to the previous "Xanadu" version.How can I revert to old version, I don't want to migrate the latest Yokohama version into higher enviro...
Good evening.!I need immediate - urgent help as this is a P1. Issue is that, we recently integrated Virtual Agent (Live Agent chat) with Microsoft Teams (Moveworks) with Service Operation Workspace.Everything is working fine, but the below message is...
Hello i want to add a new mandatory field (reopen reason) when caller reopens his (incident resolved) from service portal or employee center. Can anyone help for this please! Thank you HTML Body: <div><div class="dropdown" id="child-case-tabs" ng-...
Hello All,I have notification in English but I need to translate to French language , I know we can create another one for French and set the condition , is there any other way to translate notification to French language instead of creating new oneC...
Hi, I have set up in the VA designer a setup topic where if there is major incidents active it will display them. This done through the table node in designer. When I go into the chat through EC it displays them fine however when I do the chat throug...
Hello there, Is it possible to restrict the notifications for users depends on the country? COUNTRIES: 'Spain', 'Portugal', 'France', 'Italy', 'Greece', 'Slovenia', 'Croatia', 'Serbia', 'North Macedonia', 'Turkey', 'Andorra', ...
Hi Team, We are trying to use the pop functionality within the Workspace Client Script section in UI action.When we click on UI Action the pop up will be shown, but after selecting the value in pop using g_modal.showFrame method, we are unable to pa...
When is a change task for Post Implementation Review created for an unauthorized change?A. When the c hange request moves to CloseB. When a change manager accepts the changeC. When the change request moves to a state of ReviewD. When the change reque...
