Hi Community,I’m facing an issue with Approval Policies on Catalog Items and would appreciate some insights or best practices. Scenario:I’ve implemented an approval policy for a catalog item with multiple approval levels:Level 100: Manager of the "Re...
Is it possible to add a notification script via advance view. The script will be include adding a delay in sending the notification?
Hi ServiceNow Community, I'm trying to understand the current state of Service Catalog request (REQ) processing in newer ServiceNow releases, specifically regarding the "Service Catalog Request" workflow.I know that upon submission of a catalog item,...
How do we hide this change scores from Change Tiles in ServiceNow I tried implementing the solution from https://www.servicenow.com/community/itsm-forum/modify-the-tiles-in-the-change-model-interceptor/m-p/2603535 Commented the mentioned lines from...
As I know Client Script runs first, but 'If there is conflicting logic between client script and ui policy , the ui policy logic applies'. Can anyone explain the above sentence with examples?
how to populate the related records in workspace in the seperate ui page on clicking the button of the work space
can we keep an incident task open and resolve the incident and send reminder follow up notification for the open incident task
Want to remove request number and want to put RITM number in the request page
When end users are sent an approval notification through MS Teams, the link to view request details takes them to the Service Portal, where there is minimal information. I would like to change the destination link on the notification to the back end ...
After upgrading to Yokohama a couple of weeks ago, I noticed that within a catalog item, the text under the submit button has a dark/black background. I went into the Brand editor but didn't see anything specific for these items. Is there anywhere el...
Hello I have a simple need where I have to set a button on a form on a custom Workspace in a Scoped App. On click, it should redirect to another custom page. The button does appear on the form but I can't seem to make it do anything. Here is what I t...
Hello, community I'm attempting to follow this post to remove the 'Add All' option from the 'Add Incident' modal that appears when clicking 'Add' on the Incident related list for Problem records. https://www.servicenow.com/community/itsm-forum/is-it-...
I'm doing a partial migration for dashboards and I ran into issues with a couple dashboards not being migrated over to Platform Analytics. I got this following error: I checked my logs and below is what I found. Does anyone know what this following ...
We have a requirement to create a dashboard containing visualisations covering tickets assigned to multiple (75+) assignment groups. This group of assignment groups is expected to change over time, and so to reduce the overhead in the future, we were...
Hi All,"Comments should be visible externally to the submitter. Work Notes should be visible internally only to fulfillers" - this is possible in native UI perspectives for agents. is it possible for opened for/ subject person in esc portal ?I know o...
