Resolved! Security prevents writing to this field
We need to open up the "Approval Reason" for admins to update this field. I appreciate any help. Thank you.
Forum Posts
Hi, can you pls help me
This question was asked in an interview :we have a catalog form, where we have employee, email, company fields so, when employee field is something then email and company fields should auto populate
post Rest message script in flow designer
Hi all , I am using a REST message with the POST method in Flow Designer. I am sending two input fields: phonenumber and workphone. I have created the REST message, set the endpoint, and configured basic authentication. Below is the preview script I...
How can I know when more than 1 records is returned by a Lookup utility?
Hi, I have a Virtual Agent topic flow that users can use to request software. I have a Lookup utility within the Flow to use the user's input to search the cmdb_software_product table for any name that contains the user's input. However, what can...
How can we add Standard change proposal in the cab meeting agenda.
I have tried using the condition filter as standard as well, however it is not working. Below is the screenshot how I am trying to add the standard change proposal with the Normal change. Could anyone help in solving this problem. Thanks in advance.
Widget flow in service portal
Hi, Need information about widget restriction in service portal.currently we are having 6 clients , in one of the client portal they requested to build the new widget which should be visible to only one client portal .can we do this requirement in th...
Why is a blank incident being created when unlinking alert and incident?
When I unlink the alert and incident using a business rule (by emptying the Task (Incident) field in the alert form), an empty incident gets created instantly. Why is this happening? Is there any OOTB rule that causes this behavior, or something else...
Error when changing topic blocks for Context Search to AI Search in Virtual Agent Designer
I get an error when I set up and tested AI Search.Of course, I have set up search terms and search application for AI Search.Do you know what the cause is?
Implement AWA with shift handling.
I cannot find any proper reference for implementing AWA with shift handling, please attach reference material if you know any . Thanks!
Resolved! Activity stream of the service portal approval form should be editable for end user
Activity stream of the service portal approval form should be editable for end user who is approving the request I tried by giving "sn_request_comments_write" role to end user -> NOT WorkedBut if we are giving "itil" role to end user it is Working fi...
I want to have a Catalog /record Producre that open just like CMDB CI one
I want to have a Catalog /record Producre that open just like CMDB CI one, i can call this any one or have directly linked this to ESC
Resolved! Flow Creating a change from an RITM. How to see under related records within the SOW.
How can I get the Change to appear under Related Records? Currently, the Change Number only shows up under Activity. (because my flow does this)I tried creating a custom record under the Change table, and while it successfully links to the RITM that ...
Need Help with Virtual Agent POC – Knowledge Articles and Incident Creation Flow
Hi Community,I'm currently working on a Proof of Concept (POC) for Virtual Agent.My goal is to create a flow where, when a user types in an issue, the Virtual Agent automatically searches and retrieves relevant Knowledge Articles in the background an...
Relation between REST and visible elsewhere option
I have a catalog item with variables and a flow associated. The variable values are sent via REST using a scripted rest api. Those values should be caught by flow using Get Catalog Variables action. However, the flow is not doing what it should. What...