Check it status topic in VA - comments not updating

[tejenderk]

I am trying to trouble shoot a already existing topic 'check IT ticket status'

here va_comment is the variable in which we are taking the comment input
and update record has the script response message

(function execute() {

var response = '';

var requesterLang = vaContext.getRequesterLang();

var gr = new GlideRecordSecure(vaVars.table_name);

if (gr.get(vaVars.sys_id)) {

var comment = vaInputs.va_comment.getValue().trim();

if (comment) {

gr.comments = comment;

gr.update();

if (vaVars.table_name == 'incident')

response = gs.getMessageLang("I've updated the incident.", requesterLang);

else

response = gs.getMessageLang("I've updated the requested item.", requesterLang);

} else {

response = gs.getMessageLang("OK, no comment will be added.", requesterLang);

}

} else

response = gs.getMessageLang("I couldn't find the record.", requesterLang);

return response;

})()


i dont understand why it doesnot work

Kindly help me 

[Ankur Bawiskar]

@tejenderk 

is that an OOB topic?

if yes then is that not working?

What debugging did you perform?

If my response helped please mark it correct and close the thread so that it benefits future readers.