Cisco Catalyst center integration with Servicenow events are not getting triggered

[JaydeepC]

Hi,

We are working on CISCO Catalyst center and Servicenow integration and all setting are configured but events are not getting triggered in servicenow.

We also have solarwinds as integration and same event is coming through solarwind source,but notDNAC.Both solarwinds and DNAC are using same MID server.

What could be the issue.

Jaydeep

[Vishal Jaswal · Accepted solution]

Hello @JaydeepC 

When you mention "events are not getting triggered in ServiceNow" then are you expecting a ServiceNow table to have records saved / generated via this integration - if yes, then can you validate the ServiceNow user you used for this integration have roles to add records in this table.

[JaydeepC]

Hi  Vishal,

We tried for testing the Incident workflow is working fine and Incident is getting created, but when workflow changed to event, event is not appearing in event table.

One question:

we have catalyst app installed on instance.so as per documentation destination to send should be " event managament" or "Rest Endpoint".

If we want to use staging table in case of not using app what are the issues?

jaydeep

[JaydeepC]

Hi Vishal,

Integration user has below roles:

Jaydeep

[JaydeepC]

Thanks Vishal,

Added evt_mgmt_integration role to user and it worked.

jaydeep