Hi, I have created SLA definitions in dev instance and it is working properly when creating a ticket but when I test in the test instance, I create a ticket and the SLA definitions aren't populating. All conditions are inserted and met on both instan...
I created a record producer (produces an incident). It has a variable set "More people interested", and inside it there is just one variable - question "More people interested?" of type select_box, that has three choices - "Yes", "No", "I don't know"...
Hi everyone, We are on a Utah FSM platform.I have a automated indicator on the weekly closed locations, which is based on an weekly indicator source that includes the closed work order tasks.I want the number of worked at locations (a location that h...
Hello All, We got a request from customer to enable sidebar conversation in Agent Workspace.Please share the steps to enable it in Agent Workspace. @Ankur Bawiskar @SANDEEP28 @Community Alums Thanks,Abdul Sattar
Hi, I have a form that contains a multirow variable set.In this set, i have a variable called 'External Company'.I have a similar field in the same form outside of the multirow variable set.However if the user is not admin, inside the variable set it...
There is a specific request from client to use business rule script to fulfill the above requirement or any other way around? Thanks
Hi, i have a variable "license_number" on the catalog item to get the license number from the users.in case if the user tries to create a second request using the same license number an error message should be shown there is no license number field o...
Hello All I have a user trying to open an attachment with in a past case review and getting this error any ideas?
Hello Team, Need your help... When an approver rejects the approval and adds a comment, the comment appears twice in the activity stream on the service portal. Even after deactivating the 'approval events (task)' business rule, the issue persists. Co...
How to get list of records where end date is not more than 14 days from current date?
Hi All, Current requirement is to make Change Risk Assessment mandatory before submitting for approval in New State. I tried the below business rule which was posted in community earlier and it is not working. Kindly suggest. When to Run: Before upda...
Create Incident Response SLA for P1 and P2 and add Response commitment in all SO below.SO_MSP_Plus_Diamond_P1_4hrSO_MSP_Plus_Diamond_P2_8hrSO_MSP_Plus_Diamond_P3_24hrSO_MSP_Plus_Diamond_P4_48hr
Hello! I am working on a simple practice assignment and the requirement is 1. Should move for approval to the requester manager mentioned in the forma. If approved by the manager the one task has been attached for fulfillment and it should be assig...
Hello, JIRA is sending customer comments to ServiceNow via webhook as wiki formatting.I would like to convert this WIKI into HTML into ServiceNow comments.Has anyone implemented this already, please?This is what I type in JIRA This is what I get via ...
I have created a Start Date Time(reference field) Display value is true .In another table reference field this Start Date Time field shows different Time i added that table as related list you can see it in image below it shows different timing:
