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Resolved! All Approval record comments are not added in Parent record.

Hello Community, I have a problem where I am trying to add comments of approval records to Parent record, this parent record have more then one approvals.The script which i have written is adding comments from only 1 approval record.This script I hav...

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Nikhil80 by Tera Contributor
  • 467 Views
  • 1 replies
  • 1 helpfuls

Resolved! Incident Category

We are implementing servicenow in our organization, is there any best practice to set services & category on incident form? 

Varsha5 by Tera Contributor
  • 598 Views
  • 2 replies
  • 2 helpfuls

Incident creation Via (inbound email action)

Hi Community, Hope you all are doing well, I would like to create an Incident whenever I send an email through my to xyz1234@servicenowdevopers.com instance. I have enable the email properties and use * in domain to accept all the domain after that I...

RjShubham by Tera Contributor
  • 339 Views
  • 1 replies
  • 0 helpfuls

Custom widget for CSM Portal

Hello, I was working a custom widget for csm portal where I need to show the variables of RITM of a REQ which is associated with a SCS case, for this requirement, I wrote script includes to get the variables and then configured the widget. My require...

Ahsan Zafar by Tera Contributor
  • 418 Views
  • 1 replies
  • 0 helpfuls

Collapse form section by default

Hey, Is there option to collapse form section by default - when opening an incident record in SOWfor example - only incident section will be open and contact details section will be collapsed:   

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Shir Sharvit by Tera Contributor
  • 1022 Views
  • 1 replies
  • 0 helpfuls