I am trying to copy the MRVS data from an existing RITM and put it in a new catalog item by using GlideAjax, and when I am trying to put the request in the cart or submit, it gives me an error: "Something went wrong on your request; it could not be ...
Hello Experts,I have a requirement to show popup window once user with a specific role login.Have written below script, but it didn't work, can you please help me here?UI Script: Globalvar ga = new GlideAjax('ClientUtil');ga.addParam('sysparm_name', ...
Is it possible to config a location to allow a service desk agent to create an appointment but not show the location on the portal. Basically, only agents could schedule - not end-users. Thanks - Mark.
I have been tasked to create a report that shows the Average time it took the NOC to acknowledge an Incident (state change to In Progress). I've tried to use the "Incident SLA" table & the "Metric Incident" tables and the report returns No data to di...
I am setting up approval workflows for ITSM and testing it out. From the workflow, catalog task should be created if the RITM is approved. This works fine when i approve RITM as a System Administrator in the Native UI.However, when the Approval is do...
Approval field on the request form is being set as not requested on record insert. I want it to be set as approved. We are not using the sc_request record's approvals. I need to directly trigger the flow for the sc_req_item instead of waiting for th...
The user requirement is to be able to see release calendar planning directly from the release form (not rm_release). At the moment is possible to view calendar only from report but the user would like a button or a link in the form. How can I add it...
hi,my question is how to get related list buttons,if i click on that button it should redirect to the another table list view,if we select records there it should reflect in current record related list,same like add button in impacted services relate...
Whats the best way to find and display similar incidents on the current incident?I was attempting to use predictive intelligence but how would I display the results on the current incident?Another way I was trying to go about it is by using the table...
Hello All, In Virtual Agent I have created a topic, in which I should update an Incident with Attachment provided by end user in Chat Bot. I am using File Picker to Attach the file. I have tried using 'vaSystem.attacheRecord' and tried using script a...
Hi,How can I allow users with mac_fulfilment role to create and edit templates only if they created them, while users with mac_analyst can create and edit all template records? Thanks,Sahar
Hello ServiceNow community,When attempting to propose a standard change template from a normal change request, the system redirects us to a form where several fields are pre-populated based on the details of the normal change request. Currently, all ...
Hi All,I need to move one of the table's form layout including form section to another instance. So here i dont want to use the update set. How can i achieve this? Normal export & import is also not working. Thanks,Suvedha
Hi,I am looking for details of all the different access granted to default Asset_Manager (Asset) and Stockroom_Admin role? We are looking to only keep access for ITAM and CMDB related tables and revoke other access. Thanks
I have a requirement to mark the interactions closed abandoned instead of closed complete. For that I duplicated the Closing Conversation and created a new custom topic in virtual agent designer. In that I setup a script to mark it close abandoned. B...
