Hi All, Hope you're working well!I want ACL script and Guidelines also If a user is part of the assignment group of an incident task, they should be able to access the incident ticket (parent) as well.Here No specific Assignment Group and No Specifi...
Hi Team, We have written an ACL to have RW access to a field in Customer_account table. But there is an ACL which is customer_account.* which is having another role and its not allowing to modify/edit that field.Below is the * level ACL Actually the...
Hello,I want to know whether this plugin comes under ITSM Pro or notDynamic translation plugin (paid) and some dependent plugins: IBM Watson Translator Service Spoke (paid) erviceNow Language Detection Service Spoke (paid), Microsoft Azure Translator...
Hi, I have setup dynamic translation for agent chat which is working as expected. But some of the pre defined text messages aren't getting translated (as seen in the attachment). When I check under the language -> translation section in the VA design...
In CSM configurable workspace, when I click the new button, the change request modal / interceptor does not come up like it happens in the SOW. Would anyone how to configure this? I tried duplicating the 'Open change record' record for change request...
Ever since we upgraded to Toyko all our users are getting an error message when they login saying "Bad Request (400) A bad request (400) error has occurred. Please check that your instance is running and refresh." We click "Refresh" and it just come...
Hi there,ServiceNow is a lot of promoting of the upcoming GenAi Now Assist in Search. I was wondering if someone knows if ServiceNow roadmap is to replace current Virtual Agent (based on flows / NLU etc.) by the Now Assist. So that not all topics, co...
Hi Team,We have created a catalog item form which contains requested for and application name.Requested for field is referencing sys_user table and application name field is querying cmdb_ci_appl table.I have another two custom tables named as xxx an...
Hi, I have a variable inside a multirow variable set named 'user type' i have a similar variable in the form outside of the multirow. I want to make it so, once i select the user_type outside of the multirow, and once i open the mrv this variable is ...
We have a slew of assignment rules and would like to concatenate them into one for incidents and one for requests. To do that, I attempted a simple script on an assignment rule to see if it function but can not get it to do anything. We are on Vers...
Changed the string field's max character length from 255 to 400 in dictionary. Field size has increased and it allowed me to enter the data up to 400 characters but throwing an error "Value(field) length exceeds 255 characters" aborting the record up...
Hello!I have a custom table and created a custom field called Work notes (u_worknotes). However, in the Activities section of the ticket. I'm seeing the below. How do I update to only display "Work notes"?Thank you!
when publishing the topic with nlu model iam getting error message like latest version is already published. without nlu model the topic is getting published . and utterances also getting trained successfully in designer as well as nlu workbench . ...
Hi Team, I want to close almost 300 STASKS and RITMS using background script. But i do not want to trigger closure notification to the requester. I have the below background script. Even though workflow is set to false, it does automatically close th...
How to change the widget icon of virtual agent in the employee center portal. Making modifications to "sn-va-sp-widget" is not helping at all and makes no change to the VA in employee center. Can anyone help in this matter on how to change the virtua...