Hello,How can take out the mandatory for the field work_notes in the compose section of the agent operations workspace for incidents.I need to remove the mandatory from the work_notes field, and it does not seem to be controlled from ui policies, cli...
When Incident promoted to be Major Incident create Problem Automatically
Hello community,I've come across a requirement where I want an Interactive Filter on the dashboard which will let me sort using a custom date range. The default date filter has predefined options like 30 days, 60 days, etc. Below is an image attached...
Hi Experts, How to create a case from a virtual agent live chat from the customer CSM portal.
I am facing an issue where I have multiple KB articles set to Active= False but Latest= True. What I observed is that they are being set Active= False while new versions creation or any modification. I went through the workflow for knowledge bases bu...
Related list on the change request form is not getting displayed in tabbed form even after the tabbed form switch is set to true and user preferences system is true and user is empty. Please let me know what needs to be done in this situation ?
Hi all, How to Cancel all SC Tasks in RITM when RITM state changes to Close Incomplete using Business Rule. The requirement is to close all SC Task under Closed Incomplete RITM's.
As admin in all my environments even when elevating my admin role to security admin I am unable to create an Agile Group. I am met with this error. ''You are either not authorized or the cart item is invalid'' any ideas?
Hi Experts, I have setup the Survey Actionable Message for Outlook and it is working as expected, only is that it is not showing in my outlook client the template layout as I want. once the email is sent in my preview notification I can see the layou...
Hello, I am currently creating a catalog item. In this catalog item, I have two fields, titled "Domain", and "Category" Currently, I have these fields setup as Lookup Select BoxesThe table I am using is a custom table, u_software_categoriesThe "Domai...
How to set 'close code' choice field in change request form to 'Cancelled' when the state of change request changes to 'Cancelled' ?
Hi ServiceNow Community Developers, I have an AWS IP address that I need to whitelist in ServiceNow. The problem I am running into is the way it's formatted, for instance this is the IP address - 13.34.7.0/27Do you guys know how can I white list such...
I have a Field in the Requests ticket that changes after something is processed (it might be a business rule but I could not find which one).After it is processed it appears a blue circle which says who changed it, is there any possible way of seeing...
Good Morning;Please forgive my ignorance on this topic as I delve into our virtual agent setup.Problem: I need to set the Business Service (business_service) variable on the incident created by the virtual agent. I need this to be static. (either p...