Cisco Catalyst center integration with Servicenow events are not getting triggered

JaydeepC
Tera Expert

Hi,

 

We are working on CISCO Catalyst center and Servicenow integration and all setting are configured but events are not getting triggered in servicenow.

We also have solarwinds as integration and same event is coming through solarwind source,but notDNAC.Both solarwinds and DNAC are using same MID server.

 

What could be the issue.

 

Jaydeep

1 ACCEPTED SOLUTION

Vishal Jaswal
Giga Sage

Hello @JaydeepC 

When you mention "events are not getting triggered in ServiceNow" then are you expecting a ServiceNow table to have records saved / generated via this integration - if yes, then can you validate the ServiceNow user you used for this integration have roles to add records in this table.


Hope that helps!

View solution in original post

7 REPLIES 7

Thank you @JaydeepC  for sharing the solution with the entire ServiceNow community!


Hope that helps!

usamashad
Tera Contributor

Hello Vishal, 

 

Could you please share the cisco catalyst and servicenow integration documentation please?