Cisco Catalyst center integration with Servicenow events are not getting triggered

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JaydeepC
Tera Expert

‎04-08-2025 05:20 AM

Hi,

 

We are working on CISCO Catalyst center and Servicenow integration and all setting are configured but events are not getting triggered in servicenow.

We also have solarwinds as integration and same event is coming through solarwind source,but notDNAC.Both solarwinds and DNAC are using same MID server.

 

What could be the issue.

 

Jaydeep

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Vishal Jaswal
Giga Sage

‎04-08-2025 06:43 AM

Hello @JaydeepC 

When you mention "events are not getting triggered in ServiceNow" then are you expecting a ServiceNow table to have records saved / generated via this integration - if yes, then can you validate the ServiceNow user you used for this integration have roles to add records in this table.


Hope that helps!

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Vishal Jaswal
Giga Sage
In response to JaydeepC

‎04-22-2025 08:01 AM

Thank you @JaydeepC  for sharing the solution with the entire ServiceNow community!


Hope that helps!
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usamashad
Tera Contributor

‎07-28-2025 11:41 AM

Hello Vishal, 

 

Could you please share the cisco catalyst and servicenow integration documentation please?

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