Close the RITM and Req when sctasks are closed - created 2 scatsks at the same time

VALLUB
Tera Contributor

‎06-07-2025 07:17 AM

Hi,

 

For my requirement 2 catalog tasks are created at the same time, so when I am trying to close one catalog task and the automatically RITM and Req state is closing automatically, once 2 catalog tasks are closed then only  RITM and Req should be closed, please check the below snapshot what I have did.

 

VALLUB_0-1749305819960.png

 

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2 REPLIES 2

SAI VENKATESH
Tera Sage
Tera Sage

‎06-07-2025 10:37 AM

Hi @VALLUB 

 

you want catalog tasks created on same time then you need to use "Do the following in parallel"

SAIVENKATESH_0-1749317797744.png

In that you can put wait checkbox as true.

SAIVENKATESH_1-1749317837827.png

 

Thanks and regards 

Sai venkatesh

 

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YaswanthKurre
Giga Guru

‎06-07-2025 11:48 AM

Hi @VALLUB ,

 

Instead of using if you can use wait for condition action and specify wait for catalog task1 to complete and catalog task2 to complete and then close your request item.

 

This will solve your issue.

 

Mark this as correct/helpful if this resolves your issue.

 

Thanks,

yaswanth

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