Close the RITM and Req when sctasks are closed - created 2 scatsks at the same time

[VALLUB]

Hi,

For my requirement 2 catalog tasks are created at the same time, so when I am trying to close one catalog task and the automatically RITM and Req state is closing automatically, once 2 catalog tasks are closed then only  RITM and Req should be closed, please check the below snapshot what I have did.

[SAI VENKATESH]

Hi @VALLUB 

you want catalog tasks created on same time then you need to use "Do the following in parallel"

In that you can put wait checkbox as true.

Thanks and regards 

Sai venkatesh

[YaswanthKurre]

Hi @VALLUB ,

Instead of using if you can use wait for condition action and specify wait for catalog task1 to complete and catalog task2 to complete and then close your request item.

This will solve your issue.

Mark this as correct/helpful if this resolves your issue.

Thanks,

yaswanth