Comparisons of Business Rules

[DaisyB057891995]

Hi All,

Can someone explain the use cases of the following three OOB BRs:

• Task Active State Management (order 50)
• mark closed (order 800)
• task closer (order 900)

[Ankur Bawiskar]

@DaisyB057891995 

did you check the BR code and see what it's doing?

the code should be self-explanatory.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[DaisyB057891995]

I did, but I am very confused.

[Ankur Bawiskar]

@DaisyB057891995 

where are you confused?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Bhuvan]

@DaisyB057891995 

Task Active State Management - Run on task table for insert or update conditions to set task state to active or inactive

Mark Closed - Run on task table for insert or update conditions when task record is set to closed, set active field to false

Task Closer - Run on task table for insert or update conditions to set active field based on state changes

Refer below article for more details

https://www.servicenow.com/community/itsm-blog/understanding-tasks-table-quot-closed-quot-states/ba-...

https://developer.servicenow.com/dev.do#!/guides/xanadu/now-platform/tpb-guide/business_rules_techni...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan