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Comparisons of Business Rules

DaisyB057891995
Tera Contributor

Hi All,

 

Can someone explain the use cases of the following three OOB BRs:

 

  • Task Active State Management (order 50)
  • mark closed (order 800)
  • task closer (order 900)
5 REPLIES 5

kaushal_snow
Mega Sage

Hi @DaisyB057891995 ,

 

Task Active State Management Business Rule uses the TaskStateUtil script include to watch for when a task state changes into one of the inactive/close states (by default Closed Complete / Closed Incomplete / Closed Skipped) and change the active field to false...

 

Mark Closed BR  fires on update/insert when the state changes to an inactive state and also sets active=false, and then Task Closer BR steps in when a record has been marked inactive but its state is still in an open state to force the state field back to the default close state defined in dictionary or via the default_close_state override for that table.....

 

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

 

 

Thanks and Regards,
Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/