Configuration Items and Service Offerings

Jonathan102
Tera Guru

Hi all,

 

We are just starting to build out services and service offerings.  Under Configuration Items we have many classes, servers, application services, devices, etc.  If a user selects an application service we would like to only show service offerings created for that specific application.  Right now, it appears service offerings is not dependent on any field.  When you search service offerings, it shows all offerings.

 

Thanks,

Jonathan 

1 REPLY 1

Abbas_5
Tera Sage
Tera Sage

Hello @Jonathan102,

Please refer to the below link:
https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/quick-answer/...

 

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik